I booked a long time in advance of our trip and paid when we stayed. It would have been nice to have a decent view if booking many months in advance. Turns out I could have saved £100 over the 2 nights by leaving it a lot later.
The hotel was about 25 minute walk from the train station which was flat until the approach to the hotel. There were 3 steps down to the main door (not sure if was one without steps, it wasn't obvious). The man checking us in was efficient, rather than friendly. Room 218 was a good size, with large shower and large bed. It looked out on the road and the premier inn opposite. There was a large TV and minimal tea/coffee. No biscuits. You need to tap the lifts with your room card to access them which is good for security. There is also a lift down to the Harbour.
Breakfast was a good selection of warm items, pastries, cereals, fruit etc. The lady working there was brilliant. Constantly wiping up juice, clearing tables and was very friendly and welcoming.
After the first night I asked a very bemused lady at Reception for a mattress topper as the bed was so very hard and uncomfortable. This didn't appear. the second night was awful and, had we been planning to stay a 3rd night, would have checked out early. When handing in the room card when we left, had the chap asked if everything was OK, I'd have told him. But, he didn't say a word.
Would I stay there again? NO. It's no fun having a treat if you are too tired to enjoy it.