Customer Service was excellent, we liked our free happy hour drinks and breakfast was great with personalized eggs. Our room was spacious and comfortable. There were a couple things that would have made it better. It was hot and the AC was not working properly. The closet doors did not close, but the main thing was the AC. Overall good stay.
Iliana
Iliana,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Have to pay parking fee $15 per night .
Everything was so good and nice, but one thing which is paid parking fee $15 per night.
ashley
ashley,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 26 日
Bugs in Room 505
The check in was quick and easy however the room was not comfortable at all. When we got to the room the a/c was not working properly. We had to call for maintenance to fix it and it still wasn’t great. After swimming in the indoor pool, which was nice, we came back to the room to shower and the bath tub floor was dirty. I washed it up myself. While in the bath my husband said he kept having to kill these little bugs. We went to dinner and when returned there was more of the little bugs in the bathroom and room. I snapped photos of it all, went to the front desk to ask for another room but they said they were sold out. We had to sleep in the room which was not comfortable but when we woke up the bugs were gone. We checked out and spoke to the manager who said they would have someone take a look. He told me to email him any photos @ guestservices.arcadia@windsorhospitality.com and he would get back to me and try to compensate me for the very uncomfortable stay. It has been 7 days and I never heard back from him. I will never stay here again!