I stayed at the Courtyard for 2 nights for a convention happening in town. Overall, the stay was good. My only negative feedback is that the shower had hairs in it and the toilet seat cover had hairs on it as well. Other than that, it was a pleasant stay. Thank you to the kind reception staff!
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 27 日
Matt
Matt,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Marie
Marie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Great Customer Service
Employee at the front and food area were extremely responsive and friendly!
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
good
Alexander
Alexander,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Amazing location. Hotels.com customer service bad.
Great location near the broadmoor area. However, I have been charged twice for my stay and hotels.com’s customer service has been atrocious. They charged me online and again at check in and no one caught the glitch. Not very organized.
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 11 月 22 日
Suboptimal housekeeping.
Walls s-lettered with unknown substance, No Kleenex - empty box, partially used coffee condiment package, no new condiments, water in ice bucket from previous guest.
Wayne
Wayne,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 13 日
The property was not lit up very well, No light on the marquee. Check in was fine. The elevator was filthy and one of the beds looked like it was slept in. There was no remote for the TV so we had to go to the front desk since not one would answer the phone. The attendant was not at the front desk so we had to wait. Expedia indicated that there was a free continental breakfast, but this was not honored. The manager claimed that they could not be responsible for what it says on Expedia.
William
William,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 11 月 5 日
When we walked into our room, we noticed a big stain on the rug. The elevator was also dirty. The bed was comfortable and I did sleep good.
Dorothy
Dorothy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 21 日
angelina
angelina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 30 日
LaTanya
LaTanya,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 22 日
John
John,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 20 日
Clean and very friendly
Fails
Fails,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 19 日
Fails
Fails,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 11 日
Travis
Travis,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 8 日
Very clean and nice staff
Nayeli
Nayeli,2 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 7 月 6 日
Clint
Clint,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 7 月 2 日
Bill
Bill,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 6 月 24 日
Jerai
Jerai,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 6 月 17 日
Sylvia
Sylvia,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 12 日
真实旅客
3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 5 月 29 日
Arlene
Arlene,3 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 5 月 19 日
The front desk people had no clue and couldn’t find both of our rooms. There was a towel so dirty, it looked like someone wiped a filthy floor and hung it up. Dirty carpet, dusty room. The desk chair almost fell backwards.there were coffee grounds in the water reservoir of the coffee maker. Nothing worked on the TV( not connected to the hotel network, limited number of channels)
IF you want breakfast- the meals are sooo expensive! $10 for oatmeal, $15 for toast!!! And the coffee was out in the lobby!
Won’t stay here again!
Carrie
Carrie,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 5 月 14 日
NO HOT WATER! NO COMP!
Checked in a few minutes early and that was nice. Room was ready and nice to move around in. 10.00 charge for parking, pretty unreasonable. Just why? Went to take a shower the next morning and NO HOT WATER. Tried to call down to front desk since I was in a towel. NO PHONE SERVICE, There was a number to hotel on the phone so I called the phone number from my cell phone and got a FAST BUSY SIGNAL. Still no hot water. Finally got dressed and went to lobby partially wet. Timed it on my phone. Stood at front desk for FIVE MINUTES before I was acknowledged. Just enough time to become highly agitated. Phone service has been out since Sunday/Monday high winds? (and you didn't mention this) Said hot water went out at 10 am this morning. Said they were working on it and it should be up by noon. still no hot water. We left at 1 pm because still no hot water!!! time's awastin when you are on vacation!!!! Will be contacintg credit card company!
Lydia
Lydia,2 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 5 月 5 日
M stay at the courtyard was not good at their pool was not opened which wasn’t mentioned online and 2nd their TV did not work. I couldn’t get the internet or the channels I wanted to watch. The staff really didn’t care other than to say “unfortunately”