We were excited to stay at the Fairmont Empress to celebrate our wedding anniversary, but unfortunately, our experience didn’t live up to expectations. Despite mentioning the occasion during booking and check-in, it felt like no extra attention or care was given.
Throughout our stay, the corridors often had carts filled with trash bags, dirty linens, and towels, which took away from the charm and elegance we were expecting. Additionally, the mattress in our room wasn’t very comfortable, which made it hard to get a good night’s sleep.
Overall, the location is beautiful, but the experience and attention to detail left a lot to be desired for such a renowned hotel.