The service that we received during our stay was great. The employees were very attentive. We especially enjoyed our late afternoon coffee in the Club Lounge with Fruzsina. She was very kind, sweet and amazingly helpful. She will be the core memory we look back on when we think about our stay at this hotel.
william
william,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
My Go-To Hotel in Budapest
Absolutely love staying here. I've tried several places in Budapest, but this is really where I enjoy staying the most. The location is excellent. The rooms are comfortable. Beds are heavenly. Everything is very clean.
Amanda
Amanda,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 17 日
Housekeeping was ok, can be superb if more attention to cleanness would be kept
Itzhak
Itzhak,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Ricardo
Ricardo,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 11 日
Nikolas
Nikolas,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 8 日
Namhun
Namhun,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Professional staff and property. The only negative is waiting 20 minutes for the room to be cleaned at 4 pm check-in time.
TIM
TIM,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 1 日
This is not up to the standards of a Ritz Carlton hotel at all. From the moment we walked in our room was not ready. It took over 1.5 hours to get our luggage brought to the room. After waiting long for our luggage I asked for another luggage rack for the room and it never came. There were no pleasantries from the staff. We came from Ritz Carlton Berlin which was the polar opposite. We were offered drinks and Christmas treats. There was nothing in Budapest. The breakfast was mediocre at best. No one smiled. While I had a very nice massage from Vera in the spa the spa was tiny and offered very little. Children were also allowed in and it was noisy. Not what you want to hear while you are trying to relax One of the biggest issues for me was the noise. We were backing on to the fashion street it was where the garbage is picked up. Loud at 6am every morning. We paid for a 5 star hotel and this was a 3.5 at best. We were really disappointed.
Lisabeth
Lisabeth,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Mike
Mike,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 28 日
Staff at reception is below average to terrible, except for the manager Zsuzanna H - she’s excellent and very helpful. I think they are pretty understaffed.
Way below expectations for a Ritz!!!