The pool was broken. It was 105°. I would like a partial refund.
Erica
Erica,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 12 日
Bad service
To start off the front desk staff that checked me in had no personality. They were very cut and dry. I booked my reservation a year in advance and had called and requested my room to have a let out couch. When I asked was the room that he assigned had a let out couch he told me he didn’t know. There is no way you work to check people in that you don’t know what each room has or should be able to find out right away. He told me if the room doesn’t have a let out couch I should call the front desk and they will find me one. Of course the room didn’t have one and when I called the front desk new staff stated they couldn’t get me a room with a let out couch. After again explaining I made this request a year ago the new staff stated they could offer a roll away bed but it would take them 2 hours. It was 4:00pm when I was told this. After 2 hours I was told that they had to wash the covers for the roll away. At 7:00pm the roll away was brought to the room and we were told they were washing the sheets for it. It was 10:30pm before the sheets were delivered and that was because I called and asked for them. I was also charged an extra $35 a day for incidentals that no one bothered to explain. The policy was only explained once I questioned it after receiving the charge on my debit card. I didn’t receive the hospitality I should have received. My stay was from Thursday, May 8th -Sunday, May 11th. Which was over $600 dollars and never felt a friendly or generous reception.
Teaon
Teaon,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 5 日
Dirty - Old - Cheap
The first room we were given smelled like a dog. We were moved to another room where the carpeting was tile squares - flat and uncomfortable. The bathtub was not flat and when taking a shower, it was hard to stand without almost falling over. The breakfast was weak. A lot of staff just standing around. The halls smelled like sewer. This hotel is definitely not up to the standards of a Hilton hotel. We checked out on April 29th and I have never received a receipt for my stay. I would never tell anyone to stay at that hotel.l
Charlene
Charlene,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Friendly, helpful staff
Wendy
Wendy,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 28 日
Timothy
Timothy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Sandi
Sandi,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 17 日
Disappointing. There was hair in the bathtub at check in. Staff behind front desk was not welcoming. Got the sense nobody wanted to be there.
DIANE
DIANE,3 晚商务旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 13 日
Bleu
Bleu,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 6 日
My bed did not get made once. I stayed for six nights. Managerial requests were partially obliged, e.g. towels changed but did not make bed, or in some cases, dump out the trash. Rather disappointed.
Bertrand
Bertrand,5 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 31 日
Sandee
Sandee,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 31 日
FRANK
FRANK,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Consistent high quality service.
Kurt
Kurt,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Linda
Linda,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 21 日
Jim
Jim,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 21 日
We found the facilities to be perfect for what we wanted, but I can see how the location would not be favorable for someone looking for a more active area.
Every interaction with staff was favorable.
Raymond
Raymond,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 19 日
Need firmer beds
JoAnne
JoAnne,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 16 日
Hot tub has been broken for 2 months.
Jennifer
Jennifer,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 13 日
Bathroom was never cleaned. Toilet paper left on the sides of the bathtub!!
Nancy
Nancy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Mara
Mara,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 3 日
Not impressed.
Beverly
Beverly,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 24 日
Sarah
Sarah,1 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 2 月 20 日
James
James,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 16 日
Not satisfied
We stayed for two nights, our room never got cleaned, the trash was never touched and was overflowing, we didn’t have any towels we had to call down and ask for towels. The breakfast was TERRIBLE and the workers were very rude. We woke up to our window leaking water from the rain/ snow. The rooms are good size but that’s the only plus.
Alysia
Alysia,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 2 日
Good
Honestly everything about the stay was great except for the overflow of children running around being undisciplined.Check in was easy and Amanda was wonderful,room was clean and perfect for an overnight stay🙏