The carpet in our room was wet. When I called to let the front desk know they said their shift just started abd they knew nothing about it
Tracy
1 晚行程
4/10
We stayed 5 days, they said on the 3rd day the room would be cleaned. It was never cleaned and serviced. We asked on day 4 to have it cleaned and they said they would, came back after being out for the day and it still wasn’t cleaned. Went to the front desk only to be asked why we waited so long to tell them it hadn’t been cleaned. Again we were out all day. The front desk lady just gave me sheets to change everything ourselves, but she told us they had no clean towels for us. The room could use updating and refreshed. Breakfast staff was nice and friendly. Housekeeping was nice when we passed them in the hall. But getting the room cleaned was impossible
Jennifer
5 晚家庭旅行
6/10
Very very noisy
joseph
1 晚行程
10/10
had a fantastic stay!! Hotel is clean, comfortable, and lovely. King suite was PERFECT!! Pool was quiet and warm, perfect after a rainy day at the zoo. Staff is SO friendly!! We will 100% stay here again on our next trip.
Kendra
2 晚行程
10/10
The staff was helpful and attentive to
our needs. I paid direct compliments to the morning breakfast staff as the ran a very tight ship, nit one crumb out of place. I also got special assistance from a housekeeping staff member that delivered frsh from the dryer towels tomour family im the pool area.
Angela
2 晚家庭旅行
8/10
We stayed overnight and were surprised how warm the indoor pool was!
Mackenzie
1 晚家庭旅行
4/10
Nice check in, but the hotel was very noisy. Walking in the room above, kids running down the hall screaming, seems like lots of kids using the pool.
Christopher
1 晚家庭旅行
10/10
Jessie
6 晚行程
10/10
This was a nice visit for a couple days. Everything was clean. There was a bit of loud banging noise late at night on one of the nights but thankfully it didn't continue. All in all my husband and i enjoyed our stay.
真实旅客
2 晚行程
10/10
Beverly
2 晚行程
6/10
It was ok
Ben
2 晚行程
10/10
Mandi
1 晚家庭旅行
10/10
Tanya
1 晚家庭旅行
4/10
Took my family here for valentine day and the heat didn’t work well towels had hair in them and the lady refused to give us new ones the was a $200 fee for locals to stay but it’s refunded but very unexpected and would’ve ruined our trip if I didn’t have it front desk wasn’t available for being in a room with housekeeping while he worked room didn’t have the full kitchen space like I requested and was very misleading
真实旅客
1 晚家庭旅行
10/10
Tracy
2 晚行程
10/10
Christina
1 晚行程
10/10
Alexis
2 晚行程
8/10
Deborah
2 晚行程
6/10
Bryan
1 晚行程
10/10
Damion
1 晚行程
6/10
It was average. Pool experience was horrible. Lots of kids playing super rough almost trampled my child. They trashed the place and the parents just let them run rampid. We went before they closed hoping it wouldnt be busy sadly we left the pool due to incompitent parents. Was not happy with this experience considering the price i paid for the room.