This has to be one of the worst hotel experiences we’ve ever had. The bed looked barely made upon entering the room. There was no top sheet, and the duvet looked smaller than what should be on a king sized bed. There was no bath mat and the shower gel container was empty. There were no cups in the room. I mentioned these issues to the person at the front desk, who told me that he had just taken over management of the property, and that (a) Hilton was no longer providing top sheets (and the duvet was ill suited for use without a top sheet), and (b) that Hilton was providing smaller duvets than previously. He made no effort to take care of the other issues. We were traveling with a pet, so the do not disturb sign was on a good bit, preventing service of our room. Had the room been properly stocked to begin with, this wouldn’t have been an issue. The last day, however, I asked that the room be made up, and made sure we were all out and that the DND was not on the door. When we came back late afternoon, the room was still not made up. When I asked specifically that someone see to the room, the (very nice) employee asked what we needed. When I mentioned the top sheet, she gave me a “that’s strange” look (no, Hilton hasn’t stopped providing top sheets). Before she finished, the headboard fell - at least it didn’t fall on our heads in the middle of the night! Given the safety hazard, we were moved to another room. Skip this property - it’s very poorly managed.
