The staff is very friendly and helpful. Mostly. I felt like my questions about dairy in the breakfast foods was dismissed out of hand, but otherwise the people were great!
The hotel itself is tired. Our room had a rusted sprinkler head, the fan in the bathroom didn't work, the sink didn't drain well and had a loose handle, the bathroom door handle was loose, the blackout curtains were full of holes, the mattress wasn't level and was very lumpy and the ceiling showed signs of water damage. And then there was someone else's gum on the nightstand. Gross.