When i arrived i got into my room, i noticed that there was red stains on my comforter and when i yold them about it they said that was dye with the flowers on the comforter but the stains looked more like blood. I was excited they had a hot tub, but it did not work.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 28 日
It was the worst stay ever
mark
mark,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 23 日
Never Again !
It smelled of weed , to complain and was told “It always does “! We had to climb two flights of stairs because the elevator was broke and had been for months , we had to change rooms because the AC was broken !!
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
The elevators are always down and onlt 1 floor has an ice machine
Kimberly
Kimberly,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Ty
Ty,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Ty
Ty,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 7 日
Bathroom had hair still in it trash hasn’t even been thrown and had hair in it
Melissa
Melissa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
The stay was great. I didn't have very many hang ups at all. The staff was very friendly.
Tim
Tim,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Kyle
Kyle,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 20 日
Last resort on a busy weekend
TERRIBLE, not to mention expensive for what it was. Very dated, not clean (room or the lobby), the cooler wouldn't cool down because it's literally pulling the air from the indoor pool right outside of the room so it felt humid all night. The latch on our door was broken and the Joining room door was left unlocked. Not worth $200/night that I paid.
April
April,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 19 日
Bo
Bo,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 19 日
Rude staff
Staff was rude.
David
David,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 18 日
Never stay here
Key cards didn't work-had to re-key them twice (still didn't work consistently); there was only 1 ice machine shared by all 3 floors located on the 2nd floor; swimming pool closed all week long; elevator buttons did not illuminate; drunks hanging around front entrance; former employees staying in rooms free courtesy of a front desk lady; cockroaches coming out from under dresser; mold in tub/shower; shower mat was in pieces; non guests hanging around to see if they could get food if they swept front walkway; the entire perimeter of property was filled with trash everywhere; pet friendly but no dog area so dog poop was everywhere; only 2 handicap parking spaces; had requested handicap due to mobility issues - non available; refrigerator freezer had no door and was frozen solid unusable; A/C front panel hanging off; guests dog running around lobby barking owner no where around; upon entering hotel lobby it stunk; toilet almost overflowed at every flush; employees vaping at registration desk; head of housekeeping was rude when asked to re-key room card; bed improperly made; Felt our safety was at risk everytime we entered or departed
the front entrance; Staff was helpful with directions. I would never recommend anyone stay there. Filthy, filthy place
CINDI
CINDI,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 17 日
Wouldn't recommend
It was super outdated. Shower head didnt really work. Comforter was a paper thin sheet, curtains looking in to the pool didnt close all the way witgout a preexisting hair clip. Pillows were giant lumps. The room smelled of mildew from the pool exposure.
Stephanie
Stephanie,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 16 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 10 日
Jose
Jose,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Iris
Iris,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 3 日
Made the reservation and then en route to Texas with kiddos in tow, let us know the pool had been closed.
I asked for a refund.. Ill let you guess how they handled that. Steer clear
J
J,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 1 日
We stayed at this property for 5 nights. When we checked in the fridge was leaking water and had scum and dirt under it so we placed a towel on the floor to absorb the water and protect the floor from water damage. The hotel just charged me $10 for stains on the towel that was used to put around the bottom of the fridge. When I called the hotel to find out what the additional charge was and explained how the towel got stained I was informed I still have to pay to replace the towel. I argued about it but he said the fee was staying on my card. When I told Shane the hotel representative that I would be leaving a poor review he threatened me and said me that if I did he would have me banned from every hotel in Lubbock Texas
JOANNE
JOANNE,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 28 日
Loved the pool area
Robert
Robert,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Ricardo
Ricardo,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 26 日
Watch out if you book on line they. Double charge i put trash in hallway took them three days too pick it up found a rouch on the floor yes was dead we have been here almost two weeks cleaned room one time 7 times mom has been flown too umc hospital i have stayed here never will again