No rooms ready at 6pm due to a concert the night before. Super frustrating as we were headed to a ball game at 7.
Lauren
1 晚家庭旅行
4/10
First room we were given had not been cleaned. Looked as if someone had taken a shower a few minutes before we arrived at 9pm. Towels and trash all over the bathroom.
Jessica
1 晚行程
8/10
Staff welcoming and friendly. Valet super courteous and helpful. Everyone so polite and helpful!
Elisa
1 晚行程
10/10
Great experience
Billie
2 晚家庭旅行
10/10
It was great. Folks were friendly and helpful
Kim
1 晚家庭旅行
10/10
入口及び外観は古いが内部は非常にきれいで清潔
Hironobu
2 晚商务旅行
10/10
Trinity
1 晚行程
8/10
James
1 晚行程
8/10
Mary Clare
1 晚行程
10/10
staff was very friendly, and room was huge and comfortable. Unusual set up being in the arcade, but it made it different.
Brenda
1 晚结伴旅行
6/10
David
1 晚家庭旅行
10/10
Whitney
1 晚商务旅行
10/10
Dalesha
2 晚行程
10/10
Demitrius
1 晚行程
10/10
Taivon
1 晚行程
8/10
My stay was good. The front desk was friendly the room was lovely. The fireplace was a nice touch. Breakfast was ok. However there was no parking lot available so you are forced to park across the street and pay for parking or use the hotel valet parking which was over $100 for two days. I’m glad my stay was short because it could have been extremely expensive for someone with a longer stay. The hotel should at least offer a free parking pass for your stay or a discount coupon. Although we had a great time and was in a great location, I would probably not come back because of the parking experience.
真实旅客
2 晚行程
10/10
michael
1 晚行程
10/10
Chelsea
1 晚行程
8/10
Alexa
1 晚行程
10/10
The building is older but outfitted with a well maintained contemporary aesthetic.
Marita
1 晚结伴旅行
10/10
Big room, comfy bed and a fireplace. Cabinets in kitchenette a bit dated but everything there to make coffee and basic meals. Perfect location for a Cavs game.
Anne
1 晚行程
10/10
Room was
Anthony
1 晚行程
8/10
Confusing layout but overall good. Perfect for the concert we went to directly across the street.
Alvin
1 晚行程
8/10
If attending an event at Rocket mortgage this is the closest hotel. My wife and I stayed the night after attending a concert. Good things- Only a few minute walk to the venue. Rooms were clean and bed was very comfy and really loved the pillows. The complimentary breakfast was great and had a lot of options to choose from. The valet was very courteous and quick. Short falls - Rooms are really dated. Peeling paint in the bathroom ceiling, phone was from the 80s and looked just as gross as it was old lol. Carpet had some rips in places. Had to use valet as the hotel doesn’t have its own parking. Was the cheapest option for us at $50. The lot across the street was $70 due to the concert. House keeping also just came barging in without even knocking at 10am. I wasn’t thrilled. When checking out we weren’t asked how our stay was. So I made a point to tell them about house keeping barging in. Was just told sorry that happened to you.