Upon entering my room, I noticed it had a terrible smell. Fortunately. I was quickly moved to a different room. I ended up switching rooms with my friend for other reasons and although my new room smells fresh, there were no batteries in the TV remote, the alarm clock wasn't even plugged in, and the bathroom floor was clearly in need of repair. The website advertised "breakfast included" but was grossly misleading. There was a waffle maker and pre-assembled "breakfasts bags. No real "options", just whatever was in the bags. When I arrived in the dining area, there were actually no bags at all. Another patron informed me they were all out. I went to the front desk but no one was there. I waited for quite a while. A hotel worker entered the lobby and ask if I needed help. I told him there was no food for breakfast and he said he needed to put more bags out, which he did. Later when we were ready to check out there was no one at the desk. I waited for quite a while. Then I noticed a worker outside smoking and talking to other people (not paying attention to me waiting at the desk). I had to go out and get her. On our way out after grabbing our suitcases from our room, she was gone again, outside smoking, and someone else was waiting for her at the desk. I went out and got her once again.