The experience was extremely disappointing. I booked this hotel because the website advertised three key amenities: a shuttle within a 5-mile radius, a pool, and breakfast. Unfortunately, none of these met expectations.
I was in town for a convention and brought my mom along so she could enjoy the hotel while I attended sessions. The pool, which she planned to use daily for exercise, was disgusting upon arrival and completely unusable. I had to request for it to be cleaned, but by then my stay was nearly over, and the water was still cloudy and unappealing.
The shuttle service was also misleading. The website advertised it, which was the main reason I booked this location, but there was no shuttle available. I had to use Uber every day to get to the convention center (only two miles away), spending over $400—more than the cost of my entire hotel stay. In hindsight, it would have been cheaper and far more convenient to book at the Westin attached to the convention center.
Lastly, the breakfast was poor quality. Several times it was obvious the food had just been reheated and was inedible. This meant my mom, who didn’t want to leave the hotel each day, had very little to eat and ended up staying in the room most of the time.
Overall, the hotel failed on all three of the main reasons I booked it—shuttle service, pool, and breakfast. I left not only disappointed but embarrassed for bringing my mom along to what was supposed to be a comfortable & relaxing time.