Excellent front desk service and breakfast service. The food was fresh with a wide variety. Customer area welcoming and comfortable to sit and talk.
Rooms clean and contemporary.
Kim
2 晚行程
10/10
Spacious, clean, lovely rooms. Great breakfast.
LONI
2 晚行程
10/10
Nora
2 晚行程
10/10
Everything was ok except the bed (wasn't too comfy)
Maria
1 晚行程
10/10
Keoni
1 晚行程
10/10
Great breakfast and pet friendly love it!
Cathleen
4 晚家庭旅行
4/10
THE FRONT DESK WAS RUDE AND WASNT HONORING MY REQUEST TO EARLY CHECK IN AND SAID THEY DO NOT DO THAT AND I HAVE AN EMAIL
elizabeth
1 晚家庭旅行
4/10
There was a front desk attendant whose name is Kasey! you’ll see him in the picture below…
He seemed to Racially Profile me. Me and my Best friend, my Wife were Celebrating our 35th Wedding Anniversary and he spoke Very Degrading statements to me Such as, you’ve Never stayed at a Hotel before along with an Attitude that Implied a Threat to the Security of our Already Paid for Room! I felt I had to Sort of Avoid him while he was on shift.
It’s easy for someone to say you should have gotten a Refund, but who wants to deal with that on the Day of their Anniversary? Besides we were not allowed to check in until 3 pm..
I spoke with the Manager, who was very Nice and the Only Reason We didn’t ask for a Refund!
Would love to do more business with this hotel. But not with Front Desk Personnel who are Not People persons.. Do yourself a Favor Hyatt because you are Well Respected in the Hotel Industry ——- Vet, Vet and Vet again all who will Saddle and Mount Your Front Desk!
真实旅客
1 晚行程
10/10
Always a good experience!
Barry P
1 晚行程
10/10
Excelente estancia,disfrutamos mucho nuestra visita a los alrededores y saber que íbamos a descansar como en casa ...muchas gracias
Ramon
1 晚行程
10/10
Joseph
2 晚商务旅行
10/10
Eric
2 晚行程
10/10
Suling
1 晚结伴旅行
10/10
Andrea
1 晚行程
10/10
young
1 晚行程
10/10
Jodi
1 晚行程
10/10
Aaron
1 晚行程
8/10
daniela
1 晚行程
8/10
Called a few weeks before my stay to request the same room I had the year prior. They said call back the morning of to request it. On the morning I was checking in, I called the hotel multiple times trying to request the room. After calling over 10 times over a period of 7 hours, someone finally picked up the phone and said they were fully booked. Still a great hotel, just don’t know why it took calling so many times to pick up the phone.
真实旅客
4 晚行程
10/10
Great hotel in the travis Lake District of Austin. Excellent staff. Very nice complementary breakfast service in the mornings. Clean & comfortable rooms.