6/10 好
2025 年 8 月 4 日
Good stay, but poor flexibility on policy
We were unable to check in for our first night due to an unexpected illness, and although I contacted the property (through Hotels.com) to explain the situation, they were unwilling to offer any flexibility or even a partial reduction. I understand the stated cancellation policy, but I had hoped for at least a small gesture of goodwill, especially since we arrived in time for the second night and had contacted them promptly to explain the situation. This kind of rigid approach feels short-sighted, as it leaves the impression that in such a tourist-heavy location, individual guests don’t really matter. The property itself was fine once we arrived, but the experience with the policy left a poor impression.
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2 晚家庭旅行
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