The hotel is fabulous and the food was really good too. The only small issue I had was the lack of explanation/clarity of the "reserve" option that has an exclusive access lounge and access to both swimming pools, instead of just the one.
Christophe
Christophe,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
My friends & I came for a relaxing break just to spend time with each other, decompress & relieve stress. We were able to do that here because the ambiance allows for it. All the neutral tones provide that calming feeling you'd want. The crowd is more...mature. Many were the basic European couple or family & it looked like they were of retirement age. As an observation, there weren't very many of us mixed variety guest in the 30's range aside from us & a speckle of others. However, we weren't going for a party scene & we had each other so it wasn't a big deal. Many nights they had a live band & the Entertainment Coordinator was great at hyping up the crowd to dance & enjoy the vibes. There are three restaurants that require reservations so make those in advance if you can. Also be mindful that La Graciosa has a tasting menu for dinner.
The all you can eat had a pretty decent turnover of new food being replaced when it first opens but when they're about to close thats when you see the dregs of what's left. If I had to complain about that it would be some of the meats could be a bit more seasoned (more of a preference issue) & I would have wished they had longer time slots for each meal session instead of feeling rushed. I knocked off a star for the service is because: 1) we were not provided the rooms we requested but they tried to compensate by giving us access to both rooms. 2) We didn't get quality CS from Rafael at the Shack. I had to go request for it. We'd return though
Teandra J.
Teandra J.,7 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Richard
Richard,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Superb food. Exceptionally clean. Every member of staff consistently very good or above resulting in excellent customer service. Yoga instructor amazing. Gym good standard.
Suzanne Jane
Suzanne Jane,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Great experience and the staff delivered a superb service.
Manfred
Manfred,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 13 日
?
Peter
Peter,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 11 日
Nice and clean hotel. Introducing more activities would keep the hotel lively. It was too quiet at times!
Benjamin
Benjamin,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Excellent room with sea view, well serviced. Helpful friendly staff. Good quality food with plenty of options.
Robert
Robert,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 3 日
We really enjoyed our stay at this hotel. The staff are fantastic so helpful and friendly. This was our second time at the hotel and both times have been fantastic. We took part in the various activities in offer which were great fun.
Ruth
Ruth,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Exceptional
Jenipher
Jenipher,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 27 日
The pools should have been heated
Mads
Mads,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
guy
guy,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 15 日
Essen und Getränke hervorragend.
Sehr freundliches Servicepersonal.
Marco
Marco,7 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 9 日
Nice hotel well situated on the beach.
the weak was the pool which was not heated asd thus impossible to use !
first time in the Canaries Islands with a none heated pool (in a 5 stars hotel)
The food was not at the right level and the buffet was not very varied and everything was cold
We tried 1 of the special restaurant : La graciosa : Service was poor and the food really not good !
A good point : the Gym was very well equiped and very well situated on the beach. i took some personnal coach sessions which were very cool
bernard albert
bernard albert,8 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 11 日
Miriam
Miriam,5 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 4 日
Louise Mai
Louise Mai,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 10 日
Lovely hotel , clean comfortable rooms,
Good choice of dinning options.
Activities and entertainment excellent
Plenty of loungers around the pool.
Great for a peaceful getaway , would return and recommend
Sandra Valerie
Sandra Valerie,10 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 10 日
Luanne
Luanne,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 1 日
A genuine 5 star destination, loved this. I’ll definitely be back!
Sheriff
Sheriff,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 7 月 14 日
We are just got hone from a 6 night stay. Staff,food fantastic along with verything else the only down side was that the pool is freezing so couldnt go swimming. Which is the one thing i love doing.xx
christopher
christopher,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 3 日
Adults only
Jane
Jane,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 5 日
It’s our second stay here, absolutely fabulous.
Spacious and beautiful big hotel, service given is perfect and the sea view rooms, well what a view !
We will be back
Deborah Anne
Deborah Anne,14 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 16 日
Magnifique, établissement. D’une propreté. Impeccable. Avec un personnel souriant et agréable. Une Qualité de nourriture parfaite. Beaucoup de raffinement. C’est l’endroit idéal pour se reposer. Très calme. La promenade au bord de mer qui mêle paysage et shopping est très agréable. Le point négatif reste probablement cette jolie piscine d’eau salée qui n’est absolument pas chauffée. Et comme Lanzarote est une île où il y a beaucoup de vent. Se baigner relève du courage ! Mais les transats en quantité suffisante, vous permettent néanmoins de passer un bon moment, en sirotant des cocktails délicieux! à recommander pour un séjour relax et de haut standing.
Encore merci à tout le personnel pour le travail fourni. Mention spéciale à Brian à la réception principale un jeune français qui Vous aidera dans toutes vos démarches. Bravo pour le service de conciergerie très utile. Merci à Véronica pour l’accueil.