We stayed for five nights, but the experience didn’t meet 5-star expectations. Despite booking for myself, my husband, and our 13-year-old daughter, we were given a cot suitable for a toddler. Although it was replaced later, the room became very cramped with three beds.
The “city view” room overlooked train tracks, and constant noise from planes, trains, and traffic made it hard to relax, even with closed windows.
The hotel was extremely crowded, with too many guests, which affected the overall quality of service. At check-in, we received no information about hotel facilities, while others did. Our luggage was delayed and required follow-up calls. Housekeeping missed basic items like soap and paper towels for two days.
Breakfast was disappointing—staff repeatedly asked if we were done while we were still eating. We preferred nearby cafés. The pool wasn’t clean; we found hair in the water several times, and the shower was uncomfortably cold.
Overall, the service doesn’t justify the high price. Definitely not worth five stars.