This hotel is ok, just needs updating and a little care. There was a distinct smell of cigarette smoke in the reception area and down the corridors. The wardrobe door was off its hinges in our room and the shelves all scratched and tatty. The beds were comfortable and the room was clean.
Neeta
Neeta,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 29 日
Iain
Iain,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
lovely stay as a group of 16
this was a wonderful saty. We were a family of 16. Occupying 5 rooms. Service was great. Staff were great. Pool steam and sauana super clean. Hotel rooms a little dated but did the job. We had a blast
Kirti
Kirti,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
Hotel stay after spa day
Had a lovely day at the Spa with lovely with treatment and afternoon tea. We booked to stay at the hotel overnight. The staff were helpful and professional behind the reception and in the restaurant. We had afternoon tea which was okay, went again for tea, very overpriced and the food wasnt great for the value. Breakfast was excellent lots of choice to chose from and cooked breakfast was good.
Hotel room was very dated. Had booked room with king size bed, but was two single beds pushed together. The beds were okay but didnt find the mattresses the comfiest. The area was quiet which was good, no noise compaints. The room only had one working UK plug socket, one did not work and the rest were EU plugs so not able to use. Decent shower and bathroom.
Overall excellent spa day and breakfast at the hotel, Tea time food overpriced and the rooms are very dated.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Vicki
Vicki,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Christopher
Christopher,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
Generally good but needs updating
Staff friendly and excellent. Food generally good but breakfast on Tuesday not up to Monday’s standard. Hotel clean but in need of refurbishment.
真实旅客
2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 3 日
No great in anyway
On arrival I was allocated my room tv would not work and room had not been cleaned, the manager came and within seconds agreed to move me .
My next room was clean but had a big fan in it and I was told the room gets very warm.
Out of all the windows only one opened about two inches.
The fan was needed but the main issue was the fan in the toilet was noisy and never went off and at 10.50 that night my door was banged heavily and by another guest shouting for me to turn off the fan .
I had no option but to take my card out which in turn turned all the room power off , it was a very uncomfortable unpleasant night .
Following day the cleaner had said the issue with the fan only started yesterday and she had reported the issue .
On top of all of this I ordered a meal of steak chips and salad , the salad was an embarrassment even the employee serving said he was embarrassed .
Worst of all the managers never seemed to do much to rectify I was still expected to pay for both days stays and my meal .
Robert
Robert,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
David
David,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Nice comfy beds. Hotel in need of facelift and at £24 for breakfast it looks like this is how they plant to fund it !!. Mouldy ceiling in bathroom ☹️
DEAN
DEAN,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
Nice tranquil modern hotel
Lovely hotel in the middle of the countryside, very tranquil, nice modern clean room, quiet at night. Enjoyed the leisure centre, good facilities apart from lack of hot tub.
Ian
Ian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
The domestic staff are wonderfu, very helpful, lovely people and so very kind. All the staff we were in contact with could not of been nicer.
My wife had her 21st some 51 years ago at this hotel!
We were both originally from Heswall.
Our trip was one to help my brother in law who lives in New Brighton who has had a nasty fall booth breaks in his ankle.
Thank you for your help.
Richard
Richard,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 10 日
Richard
Richard,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 8 日
David
David,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
Peaceful setting. Staff friendly and helpful.
Staff very friendly and helpful.
We had one meal, fish and chips, but they didn't have steak or lasagne? We were both disappointed with our meal! The chips were dry and white! mushy peas looked a little crusty on top, and the sauce
looked like it had been left uncovered for a while.
The pillows do not have a safety case on!!
Also, they do not allow cash or debit payments! Not good if you don't carry a credit card!
The positives its a lovely peaceful setting and energy.
The pool and steam room fab.
The dry room was out of order.
Gillian
Gillian,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
Nice
David
David,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Peter
Peter,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 1 日
Tired room - mediocre hotel overall
We have stayed here quite a few times as a family but have to confess we were a bit disappointed this time: the decor is getting shabby (dirty furnishings, holes in carpets, out-dated fixtures etc.), the staff (though polite) in both the spa and in the hotel didn’t seem to be too bothered and, when my husband went to check us in whilst we headed to the pool, they charged us for a room we’d already paid for! This was all cleared up on check-out but the whole experience (which was supposed to be a bit of a treat) felt a bit flat tbh! The location is ideal for exploring the area (Chester Zoo, Blue Planet, Cheshire Oaks, Chester Races etc etc) but I’m not sure we’ll choose to stay here again as I think we could probably get better value for money elsewhere. We chose not to pay for the breakfast as it would have cost almost £100 extra so we headed off early and ate elsewhere.
Emma
Emma,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 31 日
Great hotel. Couple of teething problems during ou
Really good multigym (for a hotel). Loads of machines and free weight. However the swimming pool was a bit cold and the sauna out of action while we were there.
The room was lovely, really nice. Unfortunately they had a problem with the hot water while we were there which was off two mornings in a row at precisely the time I needed to shower and shave before work. When it was on it was scalding and difficult to balance the temperature whilst showering. However I’m sure that was just a temporary hiccup while we were staying.
Talfan
Talfan,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 27 日
It was ok. I think the hotel needs updating and shower facilities needs checking as it is difficult to control temperatures.
Anita
Anita,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Fergus
Fergus,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 22 日
Craxton not out of the Woods
Good location for Chester & surrounding area.
Hotel is tired looking in places, and service was sloppy at times.
Spacious room,.dimmer was ok, and breakfast was plentiful with a £5 supplement on all cooked food with the exception of the English Breakfast.
At £99 b&b it was good calue for money.
Scott
Scott,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 20 日
Ruth
Ruth,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
David
David,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 8 日
Beds are horrendous
The beds need attention, the mattresses are worn out and the toppers can’t compensate. This was the second time staying here and both times the beds have been abysmal!
Other than that the decor is dated but doesn’t have an impact on anything really.. the service is good as are the onsite facilities