Happy enough for what we needed.
Rooms a bit tired and musty, wobbly chairs, broken TV remote, sink not draining well but appeared clean enough.
Front desk staff lovely.
Breakfast was a little interesting, the poor staff seemed really overwhelmed.
Not much selection and lots of things appeared to have ran out. As I said, fine for our needs and we are quite chill but definitely no wow factor.
Pool - freezing cold showers and freezing cold changing room!! really was so super cold!!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 2 日
Charles
Charles,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 1 日
One to avoid
Arrived to make memories with my mum, sister and our children to be told although we had booked dinner bed and breakfast we would have to pay for the childrens meals. No where on the booking form did it state this. This caused us to be stressed and completely ruined the overnight. The dining room had a long wait for food and you had to queue to leave and check you didnt have anything to pay. Booked breakfast for 9.30 yet still had to queue to get in. Think management need to review how they are running the hotel.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 30 日
Never again!!
Never again!! After enjoying a stay at this property last year me and my sister booked a mothers day surprise for our elderly mum, ourselves and our children. We booked two rooms on a half board basis and this was confirmed 2 adults 2 children half board on our receipts. Upon arrival to the property i was checked in by a friendly receptionist and everything seemed ok. I booked dinner times and breakfast. My sister however was met with a different attitude informing her half board was not included for the children. I went round to try to clear up the confusion and was abruptly told I would also have to pay for my children to have dinner even though we had both paid for half board. The receptionist attitude was shocking trying to blame it on hotels.com and informing us we would not get our money refunded as we had already paid. Due to the terrible attitude which was causing us stress and upset at this point we just wanted to leave. The manager came apologised and gave the impression she would sort it out so we had a drink and decided to stay. It did not get sorted we received a note saying we would still need to pay but they would 'discount' the meals. The service at dinner was extremely slow and some customers actually walked out in frustration. What should have been a nice relaxing stay was ruined by the terrible attitude and incompetence of this hotel. No where on our terms and conditions did it say that 2 adults 2 children half board did not include the childrens meals!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Philip
Philip,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Simon
Simon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Alex
Alex,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 15 日
Chill out time
The place is very good except the bedrooms are tired looking they need a good indepth clean also had to go for tea bag the biscuits was limited. The staff were lovely and very helpful but also didn't have a children menu lucky my grandchild eats anything, so she could have lunch. Overall we had a lovely time. Thanks
tracy
tracy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Nigel
Nigel,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 27 日
Alex
Alex,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 26 日
Dawn
Dawn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Gary
Gary,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 23 日
Nice hotel grounds, however hotel needs updating.
Should have done my research before booking and read the google reviews.
The hotel grounds are stunning, however the overall decor of the hotel and room i stayed in needed a serious overhaul.
Bed was comfy but room was just so dated.
Staff service was friendly enough.
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Benjamin
Benjamin,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 21 日
Damon
Damon,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 17 日
Jason
Jason,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 15 日
Great hotel but comes with strict rules
To new comers visiting Glasgow, should you wish to stay here take into account how are you getting into the city centre to visit all spots. By bus this hotel is 1hour and half away and by car about 30 minutes.
My stay was okay. It was great the initial night and I was honestly not going to bring up any issues however, here’s a quick overview of what happened. Firstly, there was either a malfunction with the fire alarm or someone was an idiot in the rooms and set off the whole system. On our last night our windows were left open therefore a bird entered our room and basically shat everywhere. The hotel staff were kind to offer us a second room however, this room was much smaller and the quality was completely downgraded. No hot shower and when went downstairs to complain. We were offered 50% refund. Come next morning(today) we were given less than 50% of our refund as we were 7 minutes late. Nothing communicated just told the amount. The amount of inconvenience caused surely they would let us go for being 7 minutes late?
Anyway, the place is great and the restaurant has a really good selection of food. We did like the wings and sweet potatoe fried so give that a go.