The Sofitel is a very clean and beautiful hotel. All of the staff that I interacted with were very helpful and friendly.
Rene
Rene,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 1 日
Aside from the location of the hotel, which was convenient to so many sites, this hotel was average. It had the potential to be outstanding but was really just so-so beginning with the awkward driveway and valet service and ending with the same: a 35 minute wait for our car (which cost a whopping $69.00/night). Our room was clean and the beds were comfortable but the decor seemed like an aftertho
Emily
Emily,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Jason
Jason,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Edward
Edward,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 28 日
The use of the resort fee credit at the bar/restaurant was poorly explained. This was disappointing and rather misleading.
Robert
Robert,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Ruel
Ruel,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
Mixed bag
The mattress needs to be replaced. I prefer a desk and chair to a bar height table and barstools. The staff was very accommodating and the breakfast buffet excellent, although coffee or tea is an extra $6-8.
Carol
Carol,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Excellent service. Bathrooms need a refresh or upgrade. Walls are very thin.
Lisa
Lisa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Rachel
Rachel,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 18 日
Great location, poor customer service.
I recently stayed at the Sofitel for 4 nights. The service was poor in two key respects. First, the car valet situation is unacceptably slow despite costing close to $60 per night. Each time we needed the car it took over half an hour to get it. My other complaint is that at checkout the hotel disclosed a $28 per day “urban experience fee”. The desk clerk at checkout said the fee is a resort fee and comes with a $20/day voucher. I was not told about this fee or voucher when I checked in. Why have a surprise fee at the end to leave a bad impression with customers? Why not just provide an all-in daily cost up front? A surprise addition of $120 was not positive, and made worse by hearing that we in theory could have gotten something for it (though there is no store on the site, so the only place to use the money appears to have been in the restaurant or bar). These two experiences were a real shame because the hotel location is great and the room was comfortable.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
Barry
Barry,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Christine
Christine,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Clean, comfortable, and safe.
Lynn
Lynn,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Conner
Conner,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Wonderful stay!!
Me and my husband did a little staycation in the city were we live and the service we were provided with. Very clean hotel and rooms are nice size! Great location to restaurant and shopping. We will be back!
Theresa
Theresa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Warm and welcoming hotel.
The staff is amazingly helpful and friendly. Excellent customer service. The lobby/bar are gorgeous. Breakfast was fantastic. Everything was wonderful except for the bathroom. Although the products were lovely, the shower head was terrible and there was barely any water pressure. Also the towels are incredibly rough and uncomfortable.The bathroom definitely does not live up to the feeling of luxury that the rest of the hotel possesses.
Ardys
Ardys,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Really good choice
Great location. Good rooms, very good service - everything was great
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Beautiful spot to relax after a long day
Business trip. Staff excellent and attentive. Bellman and car retrieval helpful with bags and friendly. Loved the robe and slippers! Appreciate boxed water & eco friendly sheet service. Suggest improving water pressure in room 1031, bit of a dissapointment.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Front desk check in was amazing !
Brad
Brad,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 9 日
Amazing room! For Breakfast it seemed there
Eduardo
Eduardo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Jennice
Jennice,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 6 日
Save your money and stay elsewhere….
The hotel lobby is beautiful but that is where the beauty end. The room (at least the one we were given) was run down and dirty. Definitely not worth the price. Additionally when complaining to management how others were offered early check in while we had to wait 3+ hours for a room, he was….lets just say, less than helpful. There are a lot of better lodging locations in Philly.
Terri
Terri,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
davis
davis,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Upscale convenient location
Pleasantly surprised, staff was amicable & property well kept up. Housekeeping did a great job. Breakfast was less than stellar at typical hotel prices though. One area they could step it up, didn’t notice fresh fruit, presentation etc. but the other attributes mostly outweigh this issue. Still heartedly recommend.