Great. In the moving process. Nice overnight stay before the big drive the next morning.
Allen
1 晚行程
2/10
My staying have to end one day early
When I arrived they have to look my reservation on different ways to find it.. They hold and extra $50 until they total payment process. Which wasn't mention during the reservation.. My payment process was done at the hotel location. The duty front clerk told me that she can't do anything to adjust the payment. That she will let the manager about it and will contact me. Never happen. That's why I contacted you guys. Unfortunately this franchise took advantage not only to pocket money for a service day not provided, but also put an extra amount of $50 on hold of my card. There was no manager on duty to speak with. Also your customer service person attentented to contact them several times without results
Please dont let this type of business damaged others with situations like mine.
V/R
Jose A Santini.
Rosa
3 晚家庭旅行
10/10
Lyda
2 晚结伴旅行
4/10
The hotel itself is fine, but the walls and floors are paper thin and the guests gave us a really hard time with letting their children run and clearly disregarding the other guests. Our first night of vacation was terrible and we were all very tired the next morning and miserable because we had to call six times to get the guests to stop being so noisy. I will sing the praises of the employees because they dealt with it after the last time that we called and ask the people to leave because they clearly had no regard for the time. It made our vacation start out very difficult with cranky untested children when the whole point was to be rested on time to get to our destination. I won’t take my chances and stay here again not because customer service was not OK but because of the issues with sound in this hotel. We stayed here back in February and I had forgotten how badly we struggled last time.
Jacquelyn
1 晚家庭旅行
10/10
Nice hotel but the pillows were 4th rate & flat
真实旅客
1 晚行程
10/10
Clinton
5 晚行程
10/10
Nice place to stay! Came in for Rockville. Close to Daytona International Speedway but not so close that we had to put up with traffic. Close to food and the cute, quaint little downtown area of DeLand. The hotel was quiet except for a very heavy footed person above us. But, even that was tolerable. Clean, nice staff and decent breakfast options. Would stay here again
Nancy
5 晚家庭旅行
10/10
Guillermo
1 晚家庭旅行
8/10
Es un hotel limpio y cómodo, pero el personal que sirve el desayuno es poco servicial, creo que porque es mucho trabajo para una sola persona
José
2 晚商务旅行
6/10
Shelley
3 晚行程
6/10
The good: this property is in a good location and for the most part was very clean. The bed was above average as far as comfort goes. The breakfast area is clean.
The bad: I would not stay here again. We booked this hotel because it had an indoor pool and we wanted to take our grandkids swimming. It pool is not heated. The water was freezing and we were told by the front desk that the owner won’t turn it on. Over the three days there we saw several families wanting to swim and immediately leave with kids quite sad because it was too cold. Another issue with the hotel is they have a smoke detector that flashes a bright red and yellow light all night long on the wall next to the bed. Finally, the breakfast was very limited as well as no fresh fruit. This brand of hotel usually does better than this.
Shelley
2/10
jeremy
2 晚行程
10/10
Two comments: Staffing in the breakfast area should be able to communicate better Wasn't very helpful as she didn't speak english. Asked to put the TV on for the news had to show her what I was trying to tell her still didn't find the news.
Also the floors in the area were very messy.
JILL
1 晚浪漫旅行
10/10
Great place for a quick trip to Deland and back.
Kathleen
1 晚家庭旅行
10/10
Rooms were nice size, and clean.
Shernequa
1 晚家庭旅行
10/10
Great location, beds were comfortable, and the shower was nice
Sam
3 晚行程
10/10
Jorge
1 晚行程
10/10
Ryan
3 晚家庭旅行
10/10
Kenrick
1 晚行程
10/10
Staff was welcoming and friendly. Clean rooms and great breakfast!