Room was clean, comfortable, and the staff was amazing
Judy
Judy,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 24 日
I was there last month and there were several days of fire alarm testing. So imagine my surprise when they were several more days of fire alarm testing.
Also, the day I arrived, there was a water break outside so we couldn’t drink the tapwater. Not their fault But irritating.
The people are so nice. The rooms are actually big enough to fit my grandchildren, stroller inside, but for the price this should be a lot more luxurious and beautiful.
Merideth
Merideth,11 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 10 日
Anna
Anna,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Perfect stay for our family
W Hotels never disappoint. This was our first time at the Union Square location, and everything was perfect. Attentive staff and a quiet, comfortable hotel. We hope to visit again soon!
Leslea
Leslea,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Wonderful stay….
Although bar and restaurant was under renovations this did not impact our stay. Staff was friendly and went out of their way for us throughout our stay. Room was very clean, bed was comfortable and amenities were wonderful. Even though our room faced the interior space and not much of a view, we didn’t mind this as we were out exploring and it was very quiet at night.
Heather
Heather,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 25 日
HEATHER
HEATHER,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Valentine's in New York
Staff was very welcoming. Wondeful service. They decorated our room for Valentine's. Great stay, and awesome location.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 13 日
Nicole
Nicole,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
I had such a wonderful experience at the W Hotel in Union Square! I chose this hotel because it was so close to my daughter’s dorm, and I’m so glad I did. After trying out a few different places during my visits, I can honestly say this was the best! I felt right at home and so comfortable. The room was spotlessly clean, and I was happy to find no unpleasant odors on the carpet. Plus, the mattress and bedding were so cozy, perfect for someone like me who deals with back pain. Overall, it was a fantastic stay!
KIM
KIM,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Sagi
Sagi,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
The suite we stayed in most of the time was very nice and roomy. We were sad to have to move to a smaller room at the end of our stay since we decided to stay longer than we originally planned. When we arrived after a flight delay and rough time getting to the hotel, the manager was very graceful in upgrading my original room to the suite which we were very thankful and appreciative of. The drawer with built in fridge was very nice and shower was spacious. I loved the table with vanity mirror aside from the double sink for sitting to do makeup. The view from the bedroom was exquisite and we could see Empire State Building which we loved. The two tvs was very nice and fitness center was great too. They even accommodated with a microwave and tea bags when I had a cold. I asked for extra fluffy pillows which were great too. The popcorn is a little expensive and couches didn’t really have a back part to lay against. When we moved to the spectacular room the door didn’t really lock when closed and fridge didn’t get very cold but it was ok for one night. They do have pastries every morning which is great. I’d just only stay somewhere different if I was wanting a full breakfast but maybe they are working on it since I know they are under kitchen renovations. I would definitely stay here again if they are welcome to it :) I think it’s a very safe and convenient hotel, security opens the doors for you and stands by the elevators too so it feels very protected. Everything is close too
Faith
Faith,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Karen
Karen,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Bhanu
Bhanu,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 5 日
Perfect location in Times Square. Hotel's restaurant was under renovation during my visit so hotel offered coffee and pastries in the lobby in the morning. Tomkin Square Bagel is also a block away. Room was quiet and comfortable.
Suzanne
Suzanne,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 2 日
no complaints with room location or staff
remodeled is not complete so no food service
Gary
Gary,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Great room, newly renovated. No lock on bathroom doors and a nearly unusable makeup mirror (fixed to bathroom wall in an odd spot, no chair to sit) were the only drawbacks. Super friendly front desk. Having doormen made us/our belongings feel safe.
Christopher
Christopher,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 31 日
Great location. Great staff.
Benjamin
Benjamin,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 12 月 31 日
Ruined our Christmas booking at the W! Did not know they were going through renovations until after I booked the room as I got an email stating there’s no access to any of the hotel amenities. This was not advertised on Expedia’s website however no refunds was advertised in plain site. Should not have to pay full price for my stay. Spoke to hotel staff was told me to contact Expedia and not their responsibility, called Expedia was told someone will call me back to reimburse. Still no call back. I recommend Expedia advertise in plain site if a hotel is having renovations with no food or drinks and no access to restaurant, lounge, room service etc. This way people don’t feel scammed into booking at a place with no refunds after booking.