We were to check in at 4 and our room was not ready until 6. One of the 3 elevators was not working, which caused major delay in getting around the hotel timely. You didn't have much choice but to pay for valet parking.
Kimberly
Kimberly,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 28 日
Chill vibes but not worth the cost.
In our opinion, the price of the overall stay was not equal to what was provided.
The breakfast option, at an additional, cost was not at all worth it. Firstly being able to find the buffet was difficult the signage was of no help at all. The food that was provided at the buffet is such of inclusive buffet at other hotels. It was room temperature not hot and as a person that's can not consume pork due to allergies there were no others options at all. And no way to let someone know to not charge because you weren't able to eat.
The mosquitos in our room made the stay a little less comfortable. We didn't not get to enjoy the balcony at all. Being by the lake some kind of installed repellent system would've been nice. The dead bugs on the walls were everywhere upon arrival.
One of our bed pillows had mold on it and could not for safety be used. (Pics attached) Otherwise the room was spacious and comfortable.
Although the resort overall is beautiful and has a lot plenty of add on amenities as well as beautiful photo moments. I do not feel as though the stay cost was worth it and for that may not return to stay. I think it would be more valuable to just buy a day pass.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 24 日
The hotel and the grounds are very clean and comfortable. The service is friendly but doesn’t seem to be in a hurry. The food seems to be directly from 7 Eleven and could use a little upgrade to be average.
Carol
Carol,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Tiffany
Tiffany,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Amazing Family Experience
This resort had everything you needed and more. I wish we had more days to spend. There were many activities. The pools were amazing and the service all around the resort was amazing. More than enough entertainment.
Larissa
Larissa,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Kenetria
Kenetria,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
janice
janice,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Abigail
Abigail,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
The rooms were absolutely beautiful. Would have preferred a non courtyard facing balcony. Mostly states a waterfront balcony experience. Facing the courtyard which is also facing the bar wasnt thr most pleasant. Though every other aspect was simply amazing
Daniel
Daniel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Rolando
Rolando,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Terrance
Terrance,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
we had to wait a hour and a half until our room get ready but overall I enjoy myself
Malaka
Malaka,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Michelle
Michelle,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Anniversary Trip
went to celebrate our 18th anniversary stayed in one of the lakefront cabins every thing was really nice
Tonya
Tonya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Aleshia
Aleshia,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 4 日
Mixed reviews
Great stay with many positives. There were a lot of amenities and the room layout was amazing. The staff was friendly and check-in was easy.
Unfortunately, there were also some frustrations .
-The restaurant wasn't open even though a staff member directed us to it. We ended up going to the bar & grill. I didn't see an option for room service either.
-We also opted to eat breakfast off-site because there was no information about where it was offered (other than just coffee and muffins at the cafe).
-The shampoo offered in the room had a broken pump and the bottle couldn't be removed from the holder. So, it was really hard to wash my hair.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 23 日
The resort is beautiful. Our room was too. We came when it was cold, so I was hoping for some quiet time, but music from the Bar and Grill you can hear all the way in the hotel. But otherwise we enjoyed our stay.
Gillian
Gillian,2 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 20 日
The only heated pool with bar was closed for maintenance so they only had one hot tub available for the entire resort and it was tiny. We received notification to order “poolside” so we attempted and were told they weren’t able to do it so we had to leave the pool and go to a restaurant to get drinks. The ice machine on our floor was broken and didn’t have a sign. The shower was disgusting…mold everywhere on the tile and hard water clogging a lot of the outlets on the shower head so the water sprayed EVERYWHERE. The refrigerator was uneven so it wobbled every time you opened and closed it which caused everything to fall out when it opened. The food was extremely expensive and tasted like it came out of a package and was microwaved. It was extremely unfortunate and I would 10/10 NOT RECOMMEND!
Tiffany
Tiffany,2 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 19 日
This place is made to make the maximum amount of money from you. I was so disappointed. We paid a lot during the off season (meaning no pools or outdoor activities) and still had to pay a resort fee. The ridiculous cost for a continental breakfast that most hotels do for free, and they didn’t offer juice or water.
So basically three times what I’d pay for a one night stay dinner and breakfast. I was not impressed!!!
Julie
Julie,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 7 日
Looked outdated, food wasn’t good, stuff broken or not working in room, I got a lake view room but it was more like a front entrance view of valet, pool jacuzzi jets didn’t work. For it being a New Year’s Eve there was no festivity’s and just so plain and seemed that employees were more ready to get off than to serve.
Mr. Adrian
Mr. Adrian,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
So nice and professional.
The only problem was I booked a handicap room, not knowing it. Nobody’s fault but my own I learned for the future it still was a beautiful room and we enjoyed our stay. It was just way too short.
Kimberly
Kimberly,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 5 日
First, we only stayed only one night of a reserved two-night stay. The only night we stayed it was quiet and the view out of our second floor ADA room was really nice. We never did inquire why they had an ADA room on the second floor so far away from the front door? The biggest complaint of two we had was that the bed was rock hard. Terrible would be bragging about it. We might as well be sleeping on the floor. The other issue was the bathroom sink. When you turned on the water in the sink it significantly splashed back onto oneself. Granted it was only water but if you were dressed up with maybe a silk tie that would be a problem. We were clothed rather simply so the back splash issue was not too bad. One weird thing is we only saw one other guest the one day we were there which gave the hotel an 'abandoned' feeling. No other guest(s) seen.