Upon arrival I was quickly greeted at the front desk, and everything went fine. Went up to my room, and the heat was on, and it being January that's acceptable. But I usually sleep better when it's cooler in my room, so I turned the AC on to try and cool it down a little. The unit on the wall wouldn't go below 76 when I turned the unit on, and the AC came on maybe once the entire time while I was there. I had to sleep on top of the blankets in my room. I usually don't leave reviews like this, but I was warm the entire night and didn't get much sleep. If I'm back in the area I more than likely won't return to that hotel.