Customer service was ok, but not great. Front desk service was never actually at the desk and they weren't overly friendly/helpful when asking for things. The towels were never stocked in the pool area, we had to go to the front and wait for someone to request more. They would only bring one small stack each time. The pool and hot tub were decent size and the kids enjoyed it, a bonus for some may be that it stays open until midnight. The breakfast staff did a decent job of keeping food fully stocked and they had a decent variety. My biggest complaint would be how uncomfortable the bed was. I considered sleeping on the floor the second night. The rooms were decent sized. The hotel was ok overall and if they had different beds, I would likely stay again.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 26 日
DARLA
DARLA,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
Amanda
Amanda,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 7 日
Not clean!
When we arrived our first set of keys were to a room with disheveled sheets and trash, as though somebody was still in that room. Our second room was not clean at all, so we just turned in the keys and left to go find a new hotel.
Matthew
Matthew,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 3 日
Just okay
In the middle of the night we had someone keep trying to get in our room. We called the front desk and asked someone to come check on it and they asked us to tell the person to come to the front desk. We let them know that we were not opening the door and asked that they send someone to check on it which they finally did. The room was noisy overall as we could hear the people upstairs every time they moved around.
Laura
Laura,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 17 日
Needs new maids
No one cleaned the room before our stay. There was no facial tissue, globs of soap on shower handle, someone left behind beer in the fridge and something nasty I didn't want to touch. The room needed to be vacuumed even though it was a worn out carpet. Bed linens were clean an that's the best I can say about it. Only one night so didn't bother asking for another room. Would've taken too much time.
Brian
Brian,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 17 日
They put us in a room that didn't have a jetted tub when that is what I booked. Then they did put us in the correct room but the floor was not vacuumed and you could see the dirt. Then the tub was not cleaned well and I bought bleach to clean it out before I would let my son use it. Then the TV would not work. Had sound but no picture and the front desk said they couldn't help me.
Chad
Chad,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Staff is really helpful & accommodating.
A busy Sunday breakfast had plenty of food but staff had a hard time cleaning tables. Monday was calmer and much better, but always had plenty of food or if asked, staff would restock. We rebook this hotel repeatedly
Linda
Linda,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 10 日
Frustrated
The hotel itself was fine – I've definitely stayed at worse places. What frustrated me the most, though, was that my family and I had been up since 4 AM and were on the road all day. We arrived at the hotel at 3:15 PM for our 3:00 PM check-in, only to be told that our room wasn’t ready and it would be another 5 to 10 minutes. After waiting 20 minutes, I checked again and was told it would be another 10 minutes. After a 45-minute wait with two extremely tired children, we finally got into our room.
SHELBY
SHELBY,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 2 日
Middle School
Middle School,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 23 日
Clean, comfortable rooms. Quiet, peaceful place.
Russ
Russ,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Kathleen
Kathleen,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 19 日
Be prepared
Room/bathroom needed a paint job. Not sure the last time the floor was vacuumed. The free breakfast was a joke. No toast/beagles anywhere and was not open at the correct time. Coffee in the front entrance was cold
Tami
Tami,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 5 日
Pool and hot tub and not working. We were told at check-in, super disappointed. We’re moving across country and we all needed a hot tub. Breakfast was good. Room was good and clean. Worth the money, but we were really ticked off because there were other hotels we could have booked at if they would have updated their listing saying there wasn’t a pool or hot tub. Unfortunately, we will now need to call each property to check before we book.
Gloria
Gloria,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 27 日
We always stay here when seeing our college kids. Great staff & facility
Jeffrey
Jeffrey,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Tammy
Tammy,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 24 日
KELLY
KELLY,2 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 23 日
Shower experience is zero. Not a good place to stay if you like staying at Westin , Hilton / marriott