The first thing the receptionist said on arrival was can I have a swipe of a card . There weren’t any pleasantries and everything was an additional £15 charge (breakfast and to use the gym) . The champagne bar had one member of staff on and it was really busy so he was rushed off his feet and was very stressed out . He had never made a cocktail in his life and just had a list of ingredients on a piece of paper he was trying to follow . Not a great experience for me or fair on the staff. Although we had paid £15 each to basically use a couple of machines , other hotel guests were just using it for free and following other guests in. The breakfast experience was awful . We went to the restaurant around 9.30 and was met with chaos. No tables clean , staff running around , other customers complaining and leftover food on the hot buffet . Ended up clearing a table and setting it up ourselves . We actually gave up on asking for hot drinks as asked several times but there was no staff. You would think with the £ per room and the additional £15 charges for anything I asked about , they would be able to employ more staff . I have been to a couple of other Champneys hotels and they have been amazing. A completely different experience to Mottram Hall which was very disappointing and had been booked for a birthday treat .
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 26 日
Hugely disappointing
Gym not included as advertised
Spa access also additional
No tea or coffee facilities in room - requested coffee via room service at 7am, received a response at 3pm explaining an £8 charge to any room service facilities
Had a phone in room that was never answered when calling reception
Room wasn’t cleaned despite requesting this with door handle
Ellen
Ellen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Melissa
Melissa,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 22 日
MUHAMMED
MUHAMMED,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 13 日
Incompetance stems from manangement level
Shocking ... spoke to Hotel Manager and had agreed a full refund and said would email immediately and copy Hotels.com in as agreed. Still hasnt bothered. Which goes to show the level of incompetance at this hotel stems from Mananagement Down. Had a meeting with him this morning to go through all the horrendous experience at Mottram last night.
Rob
Rob,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 10 日
david
david,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 18 日
Zscaler
Zscaler,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Kelly
Kelly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Chanelle
Chanelle,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 12 日
Monika
Monika,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Perfect Stay for Grandparents – Accessible, Warm & Welcoming
Booked a stay here for my grandparents and they were overjoyed. The hotel was clean, peaceful, and easy to get around, with great accessibility throughout. The staff were especially kind and attentive—nothing was too much trouble, and they made my grandparents feel truly welcome.
They loved the comfortable room and relaxing atmosphere. A perfect spot for a stress-free break. Highly recommended for older guests or anyone looking for friendly service and a calm setting.
Rebecca
Rebecca,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
A very nice hotel in a lovely setting, I would stay here again
Michael
Michael,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 25 日
Lawrence
Lawrence,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 22 日
Dillan
Dillan,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 5 日
Disappointing
After an anniversary stay I’ve come home with bed bug bites, there was cobwebs in the bedroom, and someone needs to look at the underside of the bathroom sink as when you are in the bath the pipe work is thick with dust! Thanks
Emma
Emma,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 5 日
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Spa break
Friendly staff nice food in Barney’s pool and spa facilities excellent will definitely return
Alice
Alice,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Stephen
Stephen,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 25 日
piara
piara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Perfect stay
Rooms were lovely, beautiful location and staff were great - perfect for what we went for. Spa was also lovely and very relaxing. Breakfast was also really nice and good for the price