Last month, I booked two rooms of the Ibis Hotel located at Princess Street, Manchester. When I arrived at night on 13 July 2019, the receptionist told me that there’s no room for my family due to their technical problems of online booking. He told us there’s no alternative but move us to another hotel at Portland Street. Since it was about 11:30 pm, we had no choice at all. We had to carry our baggages back to car and drove there. All along, there was no assistance from the hotel. The attitude of the staff made me feel that it was my fault. I was sorry to my family and such experiences had really ruined my holiday mood. I would like to lodge a serious complaint here.
CHUNG HAU
CHUNG HAU,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 13 日
Bad value for money.
I often stay at Ibis hotels but this stay was a bit below expectations. No big things but lttle things, like AC not working properly, television set working erratically, elevator door wouldn´t open properly. The hotel seemed a little rundown. On the positive side: all the personell was pleasant and attentative. Didn´t use the breakfast so cannot comment on that. The biggest drawback however, was the price - more than twice the normal Ibis level.
Peter
Peter,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 12 日
Room was clean but well used. Shower was great. Room was too hot with window shut and too hot with it shut. Could do with a ceiling fan. Staff excellent. Couldn’t do enough. Breakfast ok.
Colin
Colin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Hang
Hang,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 8 日
We enjoyed our stay , thank you.
Stephen
Stephen,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Very friendly staff and very helpful. Will stay again.
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Everything was OK!
Rimantas
Rimantas,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Decent place and in a good location. I travelled for business for 2 weeks and it was great to have good places near by. I didn’t have issue so I will surely come back again.
Abdulla
Abdulla,14 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 2 日
Stewart
Stewart,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 27 日
steven
steven,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 23 日
Great stay - great location - amazing staff, very helpful. Big party last night till after two in nearby pub. Not the fault of hotel, which offers earplugs.