Our recent stay at the DoubleTree by Hilton San Francisco Airport North Bayfront was underwhelming and far from what we’ve come to expect from the DoubleTree brand.
The room felt worn down and not properly cleaned. The bedding lacked the fresh, crisp feeling you expect from a recently cleaned hotel room, and there were not enough bath towels provided. Since housekeeping was unavailable after 10 PM, we had to request additional towels from the front desk ourselves.
The king mattress was extremely uncomfortable — it felt like a water bed. Every time my wife turned during the night, I would wake up from the motion. It made getting restful sleep nearly impossible.
Parking was another letdown — $35 per day with no discount for extended stays felt excessive. Additionally, our room was not serviced at all on the second day, which was unexpected and disappointing.
To make matters worse, bottled water was priced at $3 each, and despite the prominent signage promoting the famous DoubleTree cookies, none were offered to us during our stay.
Overall, this experience did not reflect the quality or service that DoubleTree is known for. Sadly, we won’t be returning to this location.