4/10 尚可
2025 年 4 月 21 日
Checked into wrong room
We were checked into the wrong room. They put 5 of us into a one bed room. When I went down and told the front desk we were supposed to have 2 beds, they said the 1 bed room was what was booked. I showed them my confirmation from hotels.com and they stated that since I booked through a thirst party, they couldn’t help me because they were fully booked and couldn’t change my room. Turns out, hotels.com was correct and they checked us in as someone else even though I handed them my ID at check in. Hotels.com does use my maiden last name but they should have verified that with my first name. And seeing as 5 of us walked in together, it should have raised a red flag. 3 front desk attendants worked together to figure that out.
Marykay S Smith
Marykay S Smith,2 晚家庭旅行
Hotels.com真实住客点评