2/10 很差
2025 年 7 月 19 日
Insufficient staffing level
Our stay was overshadowed by a coach party booking - The other paying guests (clearly paying more for the privilege) were ignored because of the lack of staff. Breakfast was of a poor quality and the service was none existent. The Manager said that this had happened "quite a lot". Although the staff that were on duty were as helpful as they could be - The Hotel clearly has insufficient staff to deal with the number of guests and obviously rely mostly on coach parties for revenue at the expense of other guests. Our evening meal was also unacceptable. We were refunded the cost of the meal and the cost of breakfast. We checked out earlier than we had originally intended because of the disappointing experience.
Harry
Harry,3 晚行程
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