So when i checked in i received a text saying room service every 3 days. I stayed for 6 days with 2 children. No one ever came to my room. I had to go to desk to get toilet paper. The very first night at 6 p.m. the toilet wash backed up. Went to desk to get a plunger, she said she had to send maintenance. He be there about 10. I assumed 10 p.m., no one showed. At 1:30 a.m. i went back to desk and said the room stinks and asked how we were supposed to use the bathroom. This lady gave me a plunger and said she was sorry. I had tall kitchen garbage bags with me. I bag our garbage and took it to them. I needed a change of towels. I had to download a translator to ask girl, housekeeper that was in hall for towels.
The kids did enjoy the pool, but again each time had to go to desk to get pool towels. And the floor in our room was dirty. The boys had white socks on and they were dirty in minutes.
On a good note, breakfast was great!! They young man that worked all but 1 day is fantastic, sweet, helpful and very clean. 100% for him. And thank you to him. He deserves a raise!
So all things considered. 20% good/ 80% bad. Will not be staying there again.