This just isn’t a 5 star hotel, the majority of staff were friendly but the place is tired and needs work. Large areas outdoors were shut off and broken sundeds strewn around, lights on the pool hanging by electrical cables to name a few. Service was mostly slow, taking 20 minutes to check into a near empty hotel and having to wait for over 30 minutes for a bottle of water at the steak restaurant when we were literally the only guests in there at 7:30pm, we wended up back in the room with a takeaway, the waitress never came back. The club lounge manager was very nice and the chef was very friendly, breakfast was good with prompt service.