Only time a person was at the front desk was in the morning during breakfast. Otherwise you had to call & wait for someone to show up. It was outdated but clean. The only ice machine was on the 1st level and was out of ice our stay.
真实旅客
1 晚商务旅行
10/10
Great customer service
Anne
1 晚家庭旅行
10/10
Friendly staff, comfortable beds, good location.
Brittany
3 晚家庭旅行
4/10
4 night stay would have been okay other than have the toilet back up and overflow on day 2 at 3:30AM. This necessitated a visit to the one person front desk where all they could do for me was hand me a mop and plunger. Neither of which was useful as the plug in the sewer line gave no response to the plunging. Ended up having to move the 3 people and little dog in our party to another room in the middle of the night from a first floor room to the supposedly only available room on the 3rd floor. No compensation for our troubles was offered or given. Will never stay here again.
Jeff
4 晚家庭旅行
10/10
Customer Service from the staff was phenomenal.
Ricardo
1 晚家庭旅行
10/10
Michael
2 晚行程
2/10
真实旅客
1 晚行程
8/10
Our room was lovely. Clean, comfortable, just right for a short stay. Only complaint was insufficient soundproofing between floors. Guests above us came in just as we were falling asleep, about 11:15. Footsteps back and forth across the room many times sounded like it was in our room, and made it difficult to fall asleep. We would stay there again, though.☺️ Proximity to the airport and our son‘s home make it convenient.
真实旅客
1 晚家庭旅行
10/10
luci
2 晚家庭旅行
8/10
真实旅客
1 晚行程
8/10
Check in was smooth and eay but there was a discrepancy in my expected charges and what i was charged. Had trouble with TV but staff were quick to fix. Also had trouble with key cards. Not fun getting back to the hotel late and then not able to access the room and then have to run down to the desk for a new one. It happened the first night and then again withboth key cards night 2. Food was adequate the first day but came down to no hot food on day 2. Staff were quick to remedy but we had to wait for the foid to be prepared. Staff need to be checking and cleaning up during the breakfast hours. We have been staying here when we come to visit family for a while now. Maintenance is down. It also seems staff appear when needed but it requires calling on the house phone. It would make sense for staff to be readily available during breakfast hours as well as popular check-in and out hours.
真实旅客
2 晚家庭旅行
8/10
Gary
1 晚行程
10/10
The staff is wonderful! All of them.
Kiara
3 晚商务旅行
10/10
真实旅客
1 晚家庭旅行
10/10
Hannah
1 晚行程
8/10
Horly
1 晚家庭旅行
8/10
Th bed was very comfortable. The pillows were small & pretty flat. Now the shower had problems......the water was turned all the way hot and ended up only luke warm by the end of the shower. And the shampoo/ conditioner/body wash that was hangingnon the wall was extremely close tonthe showerhead & didnt leave hardly any room to turn around.
Not a huge breakfast selection, but what was there was good.
Front desk staff was very nice & helpful.
The sign for the pool.said pool & spa, but there was no spa. The sign also said it was open until 11 for kids & 12 for adults, but we got back aroumd 9pm and all the lights were off.
John
2 晚行程
10/10
Jorge
1 晚行程
10/10
Clean
Georgina
1 晚行程
8/10
Debbie
1 晚家庭旅行
8/10
Richard
1 晚行程
8/10
Pillows are cushions
Room ph not working
Mark
1 晚行程
10/10
It had a shuttle to the airport and was close to the airport.
Linda
1 晚结伴旅行
10/10
The website said pet friendly but when you check in you find out there is a charge. After you check in you get a text letting you know rooms are cleaned every three days. Breakfast area was well kept and very clean. lot of trash around the outside of the facility.