We were assigned room 102 which is downstairs from the main lobby and right next to the exterior door (metal fire door). That area outside the door is a designated SMOKING area, which is apparent because of the standing ashtrays they have next to the door. People were in and out all night until about 2 am, the door banged every time they came opened it. They were loud and standing outside the door drinking and smoking. Every time the door opened, smoked entered the hallway and right into our room. Our room wreaked of cigarette and marijuana smoke all night. Things quieted down for a few hours and then the smoking traffic picked up again around 5:30 am.
Literally the worst stay I have had in a very long time. I complained the next morning and was told the manager would reach out and award us points to the BW Rewards account I have. It's been 4 days, we've heard nothing. Sadly, this reflects on the chain as a whole and we will never utilize Best Western again.
Rita
Rita,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 27 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Great place to stay
The hotel was just off the highway behind a Crackle Barrel restaurant. It has a nice pool that was surprisingly salt water filter so it is not as hard on your skin and hair. The only drawback about the pool was it was cold and it didn’t seem to be filtering as much because there was often on hair just floating around, but there wasn’t a lot. It just probably needed a little more cleaning.
The beds felt hard at first, but overall they were actually quite restful. I got a great night sleep. The ACs were amazing especially in the summer and it was quite not like a lot of busy traffic going by. You could not hear the highway at all. There was a QT just down the road which what I thought was great. You could explore St Louis Mo great from the location of the hotel. They have a hot breakfast with WAFFLES!! The hotel had a cute workout room. I also like that you need a room key to access the hotel and workout area. In the evenings, they had a cute little popcorn machine, and you could get popcorn. I would stay at this hotel again.
Bobbi S
Bobbi S,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 25 日
Uncomfortable Beds
Bed was not hotel-quality. Hard to sleep. Most gym equipment was broken. No hot tub. Staff was nice and breakfast was good.
Mark
Mark,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Home away from home!
Weather was great! The indoor pool was clean and wonderful! Our room was cozy and clean and smelled amazing (no cigarettes smell of mold smell)! They offered housekeeping every single day for fresh bedding and towels and trash pickup and just to straighten up!! And the price was wonderful it wasn't too expensive at all for a three-night stay! I would definitely go back!!! In the day shift front counter guy was incredible!! Highly recommend staying at this hotel!
ashley
ashley,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 21 日
Eunice
Eunice,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
Roaches and used bath towels left from previous guests!!!
Erica
Erica,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 17 日
Not a great hotel
The breakfast suckes and there was dogs barking all night never had a good sleep not worth the 400 that we spent
matthew
matthew,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Great all around
Our stay was wonderful! The hotel was outside the city but conveniently located for all our tourist adventures.
Complementary popcorn and water in the lobby.
Room was nice and cleanly. We made lots of use of the pool, it was on the cooler side but was lots of fun, we are 90% sure it’s a salt water system as well as we did not leave smelling of chlorine.
Would stay again for future travels and would recommend
Lindsey
Lindsey,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
There were no towels in the room nor toilet paper. Once we arrived at the hotel, even though we paid online we were also charged deposits at the hotel that we were unaware of and was not told until after we had already checked out that the deposit we paid would take a week to refund. Breakfast was very limited and staff was not rude but not friendly either.
brandi
brandi,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
Connie
Connie,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 13 日
Decent stay
Pit stop for us on a long road trip. It was a good stay room wise. Breakfast waste great at all bit everything else was good!
Erin
Erin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Stay
My second time visiting this location. First time was a solo trip this second time was with my son and mother for a mini vacation. No complaints.
Julissa
Julissa,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Big Time in the Archway City
Great staff. Room was clean. TV was easy to operate. Grounds could use some attention. Dead or dying plants
joseph
joseph,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Jamie
Jamie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Laurentino
Laurentino,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Neal
Neal,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Great place to stay in St Louis
The staff is amazing. Everyone so friendly and helpful. We extended our stay by a day and they made it easy. Breakfast was good and fresh.
Mary
Mary,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
The staff was super nice. It was very clean and the bed was comfortable. Nothing fancy about it but if you are looking for a clean and comfortable place to sleep so you can see St Louis or go to 6 flags it's perfect. Very reasonable price
Michelle
Michelle,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Everything is nice clean and quiet nice pool clean front desk Miss mirela really nice good attitude good job 💯💯💯