My room was in a neglected building furthest from the lobby, 25. The exterior of the building was neglected, moldy and peeling paint. I am surprised the door entry worked as it was completely weathered. Inside smelled musty, there was mold, dirty floors, broken bedside lamp, no washcloths, conditioner. The mattress was hard as a rock. And the worse part was when I untucked the bed and found a dirty mattress full of holes. Disgusting and unacceptable!! No response from the front desk. My girlfriend’s room ac was leaking, an actual puddle on the floor. This is how the room was delivered to her and all they did was give her towels to clean it up herself!! She was in the same building down an unlit path behind the back and all the things lacking. Response to her was “this isn’t dreams we don’t have bath robes.” Horrible!! Do not stay here!! Hyatt should be ashamed!!! And it wasn’t cheap.