Parking available, check in was very easy. Staff were always friendly and professional. The room was clean. Coffee, tea and water available in the room. Just across from the sea which made it a really relaxing break. Breakfast was great, with a lot of options available. You could choose from continental, English or both types of breakfast. Check out also very straightforward.
Ana
Ana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Lovely
Bed was so comfy. Staff really friendly and helpful. Great location.
Michelle
Michelle,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 29 日
Vik
Vik,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
jane
jane,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Petra Johanna Mikaela
Petra Johanna Mikaela,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 16 日
Andrew
Andrew,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 12 日
The rooms need upgrading not just decor
Check in was very good with friendly staff. Valet parking very helpful “Tony” was remarkably helpful.
We originally booked a classic room. This was an attic room nowhere near as the measurements described on Hotel .com site. This room had a stale smell. We requested upgrade which was accommodated. Deluxe room although without any views was clean and airy. There was no fridge which is a must for my medicines. The housekeeping provided us with a small fridge . When plugged in we found the electric sockets where the TV was, were not working . We had to ask for shower caps Duty manager Bronwyn was very helpful and she herself sorted that out
The evening meal in the Garden Grill was not to standard even the service meant to be silver service was not 5*
Next day we wanted to use the pool & spa and found no Robes. Which were given to us after considerable wait.
Our floor was very noisy with Children. The coffee was only decaf no normal tea bags. The best thing about the stay was Breakfast Very good. I would stay there again but expect better comfort probably will book a more superior room.
Birbahadur
Birbahadur,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 12 日
Mathilde Bu
Mathilde Bu,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Excellent hotel
Lovely hotel with very friendly staff. Right opposite beach and short walk to pier. Breakfast was lovely, spa/pool great. Had a relaxed time and great sleep in the comfy bed!
Aaron
Aaron,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
natalie
natalie,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 27 日
Didn’t expect what I saw the room is big but it’s full of flies and insects which I never experienced anywhere in other hotels, the bed was uncomfortable and found a pillow dirty and had to call to let them and come and bring a new pillow and they bought a pillow with case and the zip is damaged and doesn’t zip up. And next day the room attendant came to clean the room I expected them to put new towels which they haven’t left the bathroom with dirty towels honestly it was a big shock for us and never go back there
Hanane
Hanane,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Melanie
Melanie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Christine
Christine,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 18 日
B A
B A,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 17 日
Disabled guests made to pay £300 extra for a walk in shower. Complaints ignored.
Basic and dated - nothing 5 star more like a 3 or 4 at a push.
Brian
Brian,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 17 日
The Grand Eastbourne
Amazing staff, however the place needs an uplift: there is no air-conditioning, plumbing needs an upgrade (spent more time adjusting the water temperature than actually showering) had to ask for a fridge to be put in the room. Having said that, we would come back to stay.
Nirmaljit
Nirmaljit,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 17 日
Ann-Marie
Ann-Marie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 14 日
Nyansatte
Personalet i matsaler virker lite motiverte og synkroniserte
Inge Lars
Inge Lars,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Andy
Andy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
Grand Hotel , Eastbourne
The Grand is a fine hotel but I was concerned about the overall service provided. Our room, although very clean, had an unpleasant musty smell. We raised this with the hotel but it was not adequately dealt with. Our room was not cleaned on one occasion and towels not replaced on another. Service in the bar was slow. On the positive side staff were generally friendly and attentive and service at breakfast was very good.