cancel my booking without notice
checkin at 12p and asked me to come after4pm
arrived at 4p and told me the booking has been cancelled
bad experience
terence
Expedia真实住客点评
10/10 绝佳
2026 年 3 月 17 日
Stayed one night, wish it had been more! A lovely hotel, fantastic facilities and so much choice for breakfast . Highly recommended.
Victoria
Victoria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 13 日
The rooms were a bit mixed up on arrival. We had booked a club room and was given a normal double, although to be fair we had asked to be on lower floor but we were also advised that there was no club room on ground floor.
On arrival we just accepted the double room as we had travelled down from Scotland and were tired.
We also paid for early check in not realising that when booking a club room early check in is included but payment was still taken.
There were children running up and down the corridor at night playing and making a noise however the hotel cannot be blame for that..
Overall we enjoyed the stay and would stay there again if we came back to Liverpool
Lynne
Lynne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 28 日
Check-in é Check-out muito rápido e prático , equipe atenciosa e profissional, local limpo e aconchegante, se precisar de uma toalha extra é só solicitar, atendeu todas as minhas expectativas, tem um Pub muito bom adorei os lanches e bebidas, como não tem muito comércio perto é bom avaliar incluir o café da manhã e recomendo alugar um carro para poder fazer e conhecer tudo que precisa.
Marcia Aparecida
Marcia Aparecida,9 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 5 日
Susan
Susan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 4 日
Christian
Christian,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 31 日
Simon
Simon,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 26 日
Decent stay in Liverpool, maybe not as good as the newer Village Hotels
CRAIG
CRAIG,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 26 日
Benjamin
Benjamin,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 16 日
The hotel is ideally situated for visiting Liverpool and the surrounding area, and has excellent facilities too. Food provision is great. I find the bed to soft and the covers too warm, which resulted in a poor nights sleep. In addition being located next to two motorways the noise levels with open windows can be high.
Martin
Martin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 13 日
Gordon
Gordon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 8 日
Gordon
Gordon,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 4 日
Dusty room and I’m asthmatic I told the staff I needed room cleaning left the hanger on my door each night still wasn’t cleaned, hardly answered the phone
Harbie Nita
Harbie Nita,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 2 日
Phillip
Phillip,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 16 日
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 16 日
Marcin
Marcin,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 15 日
Slitet rum, kallt sängkläderna våta..finns bättre hotell.
stefan
stefan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Dan
Dan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 12 日
Nafeez
Nafeez,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 6 日
From a very experienced traveller who doesn’t leave reviews unless it’s necessary - the service here was awful . Upon checking in the lady on reception was polite and good at her job . Later I discovered only 1 set of towels were provided in the room for 2 adults ! No phone in the room to contact reception about it , I called from my smartphone but no extensions put me through to reception . Walked down to reception , nobody working . Asked in their restaurant for a receptionist and the one lady working there came over after pulling a pint for someone , gave me the towels ( and also to another couple who had the exact same problem ) . Walking back to the room I passed a room were a family were complaining to the receptionist and asking to speak to the manager over something !
Went to the gym at 18:30 as it closes at 20:00. Staff at entrance immediately warning me to be out for 19:45 ( because they want to be away by 20:00 when this is a closing time for customers / clients )
Went to the pool area for a ‘ relaxing’ swim steam and sauna at 19:20 . The same staff ruining it by reminding me to be out by 19:45 !! I get into the pool area and the man working at the pool tells me it’s closing at 19:30 …again because the staff seem to think that the 20:00 closing time is the time for them to be able to leave when it’s clearly a customer notice . Terrible and needs to be managed !
RICHARD
RICHARD,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Clean
Friendly staff
Good food
Comfortable and clean room
George
George,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 4 日
Room in poor condition considering the price was more like 2 star rating. Food good and staff very friendly but got breakfast elsewhere as we’re charging £17.50 for it here!
Overall