We booked 2 rooms .our room the shower tap broke off in my hand meaning we couldn’t switch the water off making us over an hour and a half late for evening meal as we had to change rooms meaning we had to pack and in pack again .
Our friends room the tv didn’t work and they had no Bose music station as advertised .
Breakfast none off the coffee stations were working no muffins left.
All in all a very poor experience and we reported this to reception on check out but the were just not interested and didn’t even apologise .
N D
N D,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 22 日
Overall a lovely place
It was lovely and relaxing. The spa was busy on the Friday and the hot tub is far too small for the amount of guests but overall the staff are friendly, rooms are large, resturant food was lovely and service was great. The claret jug pub food wasn’t so good and although the waitress was lovely and tried her hardest the food let this place down! The hotel is large with multiple paces to relax and have a drink. We would certainly return but not on a weekend and we wouldn’t eat at the pub.
Ruth
Ruth,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Nathan
Nathan,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 9 日
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 6 日
Service was good and the room was perfect. It was extremely busy which meant use of the pool/spa/sauna wasn’t great. On departure extra charges were added to the bill for early check in ( which we were not made aware of) and a romantic gesture package which came up as more expensive than requested. These charges were dropped however.
Derek
Derek,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 26 日
Pretty setting and nice old building
Parking was far from hotel and a little inconvenient as we had several suitcases. Bar was great and so was their menu - ate dinner in dining room which was very disappointing. "Crispy" pork belly was under cooked and all fat and no meat.
Jenifer
Jenifer,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 25 日
Very disappointed
From check in we were disappointed to see a sign uo restricting children's time in the pool. We only chose the hotel because of this. After a lengthy check in process, at least half an hour, we went staright to the pool. We were told it was full and would jave to be put kn a waiting list! You can imagine our frustration and my 5 year old boy's disappointment at this. After another half an hour we were eventually allowed in. The hotel as a whole is very dated and a little run down. The bar was nice and the food adequate. We wont be returning in a hurry.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 13 日
Dawn
Dawn,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 10 日
The. Heating. Was not working in room had to have electric heater. WiFi was terrible and. Had to ask for. Clean towels
Andrew
Andrew,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
2- night stsy
Very comfortable good breakfast and leisure facilities were excellent
Overall excellent dtay
Colin
Colin,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 28 日
Restaurant was very poor say down to dinner to be told due to busy weekend the had 4 of the options not available.
Then the wine we ordered was also not available they offered a replacement at almost twice the price
Then when we complained to maitre de
suddenly a bottle was found
Our room had some water system constantly running felt as if I had developed tinnitus
Spa area jacuzzi was freezing
Staff tried to do their best with no resource
Pity as it could have been a good venue
Angela
Angela,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 27 日
We have just had a brilliant weekend at slaley hall golf and spa.Everything was fantastic food drinks room and facilities. The only downside is the driveway into the hotel from the main road.This needs addressing asap as it’s the worst bit of road I have ever driven on.Please make note. Thanks
shaun
shaun,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 2 日
Overall good but not what we hoped for.
Hotel is stunning and in a beautiful location. Check in queue took around 20 mins to get through but otherwise pleasant. Room was on floor1, room was nice but no fridge as stated ! This needs to be known for those who carry insulin pens and need to store them in the fridge or other medication that requires refrigeration.The bed was big and comfortable. No glasses in the bathroom so nothing to rinse with after brushing. Decor was dated and a lot of cobwebs around the ceiling. Otherwise all clean and daily housekeeping was good. Ample parking but a hill to walk up to get to the hotel but you can drop your luggage/guests off at the main entrance which looks amazing. The spa was full when we used it on the first day and lots of kids in the pool and running around so it was not really spa like being there, lovely looking spa but we only spent an hour in there as we had enough of kids jumping in the pool and running around we could not relax plus no seating so had no choice but to be in the pool or stand against the wall. This being said there is a time that kids have to be out by at 7pm but that was late for us to be going to the spa. Maybe a separate kids and adults area as this was very un spa like especially when your moto for the spa is to “escape the noise”. The spa juice bar was also not serving they stated that we had to use the main bar at the other side of the hotel which is not convenient when you want a drink and are wearing a bikini and towel. Breakfast was amazing A*
Jaclyn
Jaclyn,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 30 日
Selina
Selina,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 29 日
Great experience only issue were dogs barking from 7.15 am and had to call reception. Dogs barked for 20+ minutes
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 29 日
Laura
Laura,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 25 日
Family friendly and great pool
Fantastic staff, food, and hotel. Me and my son stopped for a night on the way back to N.I and we will definitely be back.
C P
C P,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 16 日
Susan
Susan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 11 日
A lovely hotel, will return!
Beautiful grounds with amazing views. Lovely facilities which were clean - the gym and pool were both really clean and well equipped and maintained.
The room was comfortable (a few signs of use but nothing major) and clean, a good size and importantly very quiet - had an excellent couple of nights sleep.
Breakfast was a buffet which was good but the hot food had been standing for some time as eggs were a bit rubbery and hard although the fried bread was delicious and the selection of fruit, breads and other baked good was excellent.
We walked around the grounds on the way-marked trails. We think some of the way markers were missing so had a few areas where we got lost (we did the orange, red and purple walks). On the orange walk in particular orange triangles rather than arrows were used and it was sometimes difficult to work out where to go and on three occasions the path was quite overgrown (totally impassable in one instance so we had to work a way around). That said they were lovely walks - our Garmin watches both measured them as longer than stated.
One huge point for us was being able to take our dog and to take him around most areas of the hotel (only the restaurant out of bounds which is absolutely fine as we ate in the bar area). He was welcomed and had a treat and lots of fuss and this really made our stay, thank you!