寵物入住和停車場要額外收費稍貴,本來電郵查詢,說會給我小狗用的碗及小食,結果check in 什麼也沒有,其他酒店通常小朋友會給小朋友小禮物或毛公仔,但這裏也沒有。
Ms C Y
Ms C Y,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 10 月 14 日
nice place
nice place
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 30 日
Good experience overall but check in is too late.
El check in es demasiado tarde , no nos dejaron usar la habitación ya pagada hasta las 16.30!!! No he visto nada igual nunca y viajamos mucho. Ojo lo avisan pero aún así creo que es abusivo. El parking es muy caro.
La habitación amplia y cómoda
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 29 日
Gillian
Gillian,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Issue at check in
We have stayed at this hotel many times and always highly recommend it. Our visit this time was spoiled slightly by our check in experience at the hotel. For background, I booked this at short notice (2/3 days beforehand). Confirmation from Hotels.com stated check in time as 4.30pm.
I completed the online check in form (from Novotel itself) the day before our stay, as requested. This asked for your estimated time of arrival as you can arrive before your stated check in time (to leave luggage/ use the car park etc). The form stated rooms would be ready from 3.00pm. I confirmed our arrival time as between noon and 3.00pm. We arrived around 2.00pm and were told at reception that our room would not be available for 3.00pm but it would be ready no later than 3.30pm. We were ok with this.
We went for a walk into York and returned to the hotel at 3.50pm. On arrival we were told we could not check in until 4.30pm as we were not Accor members and the 3.00pm check in is only available to such members (we are members but hadn't use the app for this booking). I acknowledged this but stated we had been told twice (once on the online form and once at reception) we could get in before 4.30pm. The receptionist did try to find us a room and gave us keys for a room on the first floor. We were grateful for this and made our way to the room. On entering, we discovered it was already occupied!
Eventually, everything was sorted out but not a great start to our break.
Otherwise, all ok.
Alan
Alan,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 26 日
Disappointing stay.
Unfortunately for my 4th stay at the hotel I'm down rating my scores. The bed was rock solid and very uncomfortable, the room was next to the lift and stair well so got the noise from that through the night. Although we were there for 3 nights the room was only serviced once. Not the best stay and I'm very disappointed because i have raved about this hotel to friends and family
Sean
Sean,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 25 日
We checked in but the system was slow and had to wait longer than expected, however, Bishal at the front desk was amazing and upgraded us. A real credit to your organisation - thanks Bishal!!
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Great hotel good location
Although check-in was slow staff were lovely!
A very good stat would stay again
And have breakfast next time it looked really good!
Ann
Ann,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Margaret
Margaret,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
4 night break
charles
charles,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Line
Line,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Alison
Alison,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Very pleasant two night stay
Lovely couple of days spent in York. Hotel in a good location with secure parking & only 10 - 15 minutes walk into the town centre. We only had breakfast in the hotel but it was very nice buffet style with plenty of choice continental & cooked. Staff where helpful and attentive and the hotel had very nice open plan décor. The pool area was very clean. We wouldn't hesitate to stay here again.
Mark
Mark,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Ovidiu
Ovidiu,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 22 日
There is a lot of sweet paste in the refrigerator, the carpet feels very dirty, the shower towel is very old, there is no trash can or hand washing in the toilet. The room should be renovated. It is not worth paying more than 200 pounds. There are very few types of breakfast food.
SZE MAN
SZE MAN,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Tracey
Tracey,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 10 日
Great hotel ,great breakfast but so frustrating ,aircon was useless ,wouldnt go below 18,hardly any cold air came through at all , will now unfortunately reconsider staying here in summer months.