Todo bien, solo que me dio la impresión de que le dan más atención a los extranjeros, para el nivel de precios considero que le falta mas atención a la presentación de las bebidas y en algunos platillos
KARLA
KARLA,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 27 日
Nice but crazy expensive for what you get.
It is a nice property and nicely kept, but exceptionally expensive for what you get and will likely not repeat our stay here. We had a swim up suite and had the expectation that we would have beach ocean views from our suite which we definitely did not have. Our patio was much smaller than others and you could only see the beach from one corner. We would recommend swim up suites 8-11 definitely from what they looked like, but avoid 1-3 for sure. We complained about this given that it cost almost $2000 for 3 nights and were told they can offer complementary breakfast only for our disappointment. We were offered an upgrade to a beachfront suite for an additional $450 for 2 of the 3 nights of our stay, but felt that the property should have just offered the upgrade complimentary if the room was otherwise available so late in the day instead of risking to disappoint customers so much. Also, expect to pay high prices for drinks and food while on resort and we would recommend supporting local businesses nearby instead which were fantastic. Food wait staff were nice but very slow for beach service. Otherwise it is a very nice looking property and very clean.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Emilia
Emilia,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Service was great! so was the staff.
Food was very expensive and most meals were just ok with the exception of the grill nights on the beach. They we also very expensive but very good and worth the cost.
robert and joan
robert and joan,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Everything was great, especially the staff who are working for peanuts. That should change.
Otherwise, everything was wonderful and the location is perfect. I will be back.
Hooman
Hooman,3 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Alejandro
Alejandro,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Great getaway
A classic resort we have visited for many years, but slowly losing its shine with Hyatt eliminating perks annually. Breakfast and lunch on the beach is wonderful, but dinners off site are a must. On site not good. Great beach and rooms.
真实旅客
11 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Excelente servicio de todo uno de mis favoritos
Alfonso
Alfonso,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 11 日
Spectacular property
kim
kim,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Todo bien
Luis Miguel
Luis Miguel,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 3 日
Unsafe area - No warning, no refund
This hotel is in a part of Mexico that the US government lists as a "LEVEL 4 - DO NOT TRAVEL" area. Unfortunately, neither Hotels.com nor the Thompson mention that fact. And they are unwilling to refund the (expensive) room I booked. Buyer beware.
Jonathan
Jonathan,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Joanna
Joanna,7 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 25 日
The furniture was very old, the bed was uncomfortable, the bedding had holes in it. I asked for my luggage to be picked up at 6:30 in the morning and no one showed up. I had to bring my luggage down from a second floor without an elevator. They forgot my request, they only apologized. Beautiful location, they need to pay more attention to services.
Sara
Sara,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 25 日
John
John,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 23 日
Víctor Hugo
Víctor Hugo,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 19 日
This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.
Jane
Jane,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 17 日
Lynn
Lynn,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 16 日
Catheirne
Catheirne,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 12 日
Leticia
Leticia,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 6 日
The pool, access to beach and service felt magical.