Our suite had a lounge with a pullout sofabed and a sofa.
There was no bedding for the sofabed and only 2 sets of towels for the 4 people booked.
Staff sorted it out and brought extra bedding and towels.
Terence
1 晚家庭旅行
10/10
Bon séjour après une visite de Glasgow
Ramond
1 晚行程
10/10
Suzanne
1 晚行程
10/10
Stayed two nights, the room was clean and comfortable staff were friendly and accommodating.
My only issue is the tea and coffee tray £350 for two nights to get two milks and two tea bags isn't really great I think the tray should accommodate to the night stays your staying.
Overall great
Ashleigh
2 晚家庭旅行
10/10
Yvonne
1 晚行程
10/10
Christopher
1 晚行程
10/10
Great hotel perfect location for the hydro. Check out is 12pm so we had a nice lazy morning then a swim and a sauna before checking out.
Friendly staff and great facilities.
Robert
1 晚行程
8/10
Unfortunately we had to complain about our bedroom which had a very strong sewage/toilet smell. Every effort was made by staff to relocate us and when that wasn’t possible - maintenance and housekeeping staff were sent up. I cannot fault the staff in the circumstances, Alan was particularly helpful and went out of his way to make sure we were well looked after during our short stay. If anything I am shocked that in 283 bedrooms there are only 2 accessible. This meant the staffs options were limited given I was travelling with a wheelchair user. My review reflects the maintenance requirements rather than the staff who were outstanding.
Lucy
1 晚家庭旅行
10/10
L
1 晚行程
8/10
Laura
1 晚行程
8/10
Philip
1 晚行程
10/10
Steven
1 晚行程
10/10
Miss
1 晚行程
8/10
Reception staff and checkinall good as was porter at lift
One lift not in use one of the other two was decidedly on its way out
We pre ordered drinks and snacks for after our concert
Drinks were warm and food was lukewarm and felt like it had been cooked some time ago. It definitely wasn’t fresh and hadn’t retained any semblance of freshness. Left most of it. Only preordered because it had been recommended to do so at checkin. Definitely wouldn’t do that again.
Breakfast was excellent as was the service at breakfast.
Check out no problem and the same lovely member of staff sorry didn’t get his name but he was training checked us out.
Would still stay again it’s a perfect location.
Lorraine
1 晚行程
10/10
Andrew
1 晚家庭旅行
10/10
Excellent stay as ever top hotel
Eva
1 晚行程
10/10
We were down from Elgin and drive was horrendous. When checking in, Euan was very welcoming and gave us complimentary drink vouchers and even checked the car in for free, which i thought was a very nice thing to do given the 5 hr journey we had. We were only here for 1 night so never really sampled much of the hotels amenities, however on first impressions im sure the standard of facilities and customer service would be of a high standard.
Nigel
1 晚行程
10/10
Felicity
2 晚家庭旅行
8/10
Philip
1 晚行程
6/10
Breakfast was cold, we ordered lunch and it really poor - dry hard roll. Queued for 30 minutes to check-in