staff are nice.
hotel is located at free tram ride and close to CBD.
but the room is quite small and sound proof is bad.
fung yee
10/10
Staff were really friendly and helpful. Asked for some takeaway to be heated up; they ended up sending a microwave to our room which was useful. Location was near the free tram stop. Had a good view overlooking the park. It's a pity they are closing the hotel!
真实旅客
6 晚家庭旅行
10/10
Very clean and modern. Good location, simple check in and check out process
真实旅客
1 晚行程
8/10
It was a very comfortable stay, however parking was terrible amd expensive.
真实旅客
1 晚结伴旅行
8/10
cindy
1 晚家庭旅行
4/10
Room was poorly appointed and not well cleaned.
Staff were uninterested in caring for guests and do the bare minimum
Breakfast was inedible.
真实旅客
1 晚商务旅行
8/10
真实旅客
1 晚行程
10/10
真实旅客
1 晚行程
10/10
Our second star at the Mercure and we had a larger room which was great when travelling with the family. The service was great, particularly from David at reception, thanks!
Erica
1 晚家庭旅行
10/10
Very clean and modern. Friendly and helpful staff. Close walking to Rod Laver. Easy car parking. Lots of cafes and bars nearby. Great place to stay.
真实旅客
1 晚浪漫旅行
10/10
I like the location as well as the friendly staff.
真实旅客
1 晚浪漫旅行
8/10
真实旅客
1 晚行程
6/10
+ staff were pleasant and helpful
+ central location
- hotel and room tired
- room very poorly lit (dark and gloomy)
- room very poorly designed (appearance and, especially, functionality) .
真实旅客
2 晚行程
4/10
Nice position, but overpriced. Tiny TV set with free-to-air and Foxtel movie/sports channels only. Neither breakfast no parking included. And the wifi was supposed to be free, but the in-room instructions said it wasn't.
I've stayed at other hotels in this chain, and they were both cheaper and better.
Graham
1 晚行程
10/10
真实旅客
1 晚行程
10/10
真实旅客
1 晚行程
6/10
What I liked: the customer service was excellent and the buffet breakfast/restaurant was very nice. The beds are very comfortable. What I didn’t like: the rooms are dated and bathrooms had mouldy walls and black sludgy mould around the sinks. Not worth the 4 star ratings. The aircon/heater was unsightly in the rooms and took up too much space. Tv was very small.
真实旅客
2 晚家庭旅行
8/10
Close to the MCG and lovely Carlton Gardens.
Rooms are clean and staff friendly
真实旅客
1 晚行程
10/10
Fabulous location, give free upgrade overlooking park, meals good, great hotel