密歇根罗彻斯特山温德姆戴斯套房酒店

No air conditioner in the lobby or outside the room while temp is close to 90 degrees. No towels, had to ask the front desk. No breakfast as it said when you book. No garbage bins, had to ask for it. Terrible place. Not recommended at all.

People at the front desk were great, Location is close to everywhere, the hotel itself was terrible, it needs remodeling, if you open hot water it will take forever to get cold water if you try to get them

The two rooms I saw (first one I was sent to was TRASHED,mirror broken on floor and no bedding and used food packages on floor) were dirty. I was then given another room after some insistence when told the first (trashed) room was the only other room available there and that I should go elsewhere (at midnight). In that next room, there was, for example, a dirty wash rag on the sink counter and the bathroom smelled of urine. Hallway carpets had not been vacuumed. Also no normal elevator in the hotel, only what I think was referred to as a service unit. In the COVID pandemic I expected a heightened level of clean. This was not even close to what's a normal expectation.

Decent room with a burned pillowcase and shower curtain. Breakfast was horrible both times no drinks to be had and after hearing the complaints about the lack of drinks/milk the service person shrugged it off and walked past with a gallon of milk to the back room... None of us saw that milk again. Otherwise it was a fair stay but ill probably choose a different property next time

The room we were given did not have a working air conditioner, had to wait 20 min for another room to be cleaned and had to go ask to change rooms again as we didn’t receive a call like we were told we would. No shower curtain, called down to ask front desk for it, took 2 hours for them to come out it up. Housekeeping entered the room to put up the shower curtain but never cleaned the room or made the beds. The hallways were messy, there was yogurt spilled on the floor and left there for more than a day.

Horrible bedbugs rude staff hotel is desperately in need of a upgrade do not stay there ... I checked out the next day the bed wasn’t cleaned dirty sheets and after driving 16 hours to get there from Texas this was the first pray night ever my husband was are up by bugs

Got to room late and did not notice that there was no towels or soap until I was ready to shower. There was no tv service. Room had a strong smell that we could not identify. Will not go the this hotel again.

Badly cleaned . Microwave, coffee machine and nightstand light didn't work. Really not a good place to be.

Checked in and instantly got an attitude from the woman at the front desk. No hospitality at all! When we got to the closed off hallway to get to our room we were hit with a strong, muggy smell of bleach - seems like there was no ventilation. Getting to our room, we were deeply disappointed comparing it to pictures. Looks like they tried to update things but got their decor from dollar general. Also some things were broken in the room and it just felt like everyone could hear your conversation. We got up and left even though we had to pay for the one night we got a refund for the other. When telling the lady we’d like to check out she smugly replied with “what’s wrong?” instead of trying to get us to stay - apparently she even knows it’s a dump. Found an amazing hotel for only $15 more a night and it was the best/nicest hotel I’ve ever been in. Definitely keep an eye open for others and avoid this place!

It was clean. The staff was very nice. The room was clean.