I really enjoyed my stay I had a large group they were very nice and helpful. It was very clean we had a great experience
Neshika
Neshika,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Highly recommend
I was very impressed with the clean room complete with a full refrigerator, dishwasher two burner stove, sink, microwave, and all needed basic kitchen supplies. If I come back down to Long Beach with my children and husband, I will definitely stay here again and enjoy those amenities. The bed was very comfortable. The room was incredibly clean. Shower had good water pressure. The complementary breakfast was decent.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Melvin
Melvin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Russell
Russell,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Nicholas
Nicholas,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
Joseph
Joseph,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Audella
Audella,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Santiago
Santiago,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 5 日
First unpleasant hotel stay
I was not allowed to obtain the keys for both of the rooms on the single reservation I made. I had to wait until the adult I listed that would occupy the second room on MY paid reservation arrived before I could get the room key. This required me to have two authorizations on my card for the two rooms Said policy needs review!
Most importantly I booked two of the same suites with one king bed and one double sofa bed. The second room did not accommodate the guests of three adults and one child. A handicap accessible room was assigned and only had one king and a sofa (not sofabed). When I expressed the lack of a sofabed they sent maintenance to show us how to pull the bed out. Again, it was only a sofa. While adding a roll in bed was thoughtful, there was no room for the child to sleep. The child was ultimately accommodated in my suite which changed the dynamics of our whole anniversary trip.
The hotel would not refund, rather suggested giving me points to stay in their chain in the future. With only a verbal who knows if points will arrive.
I travel frequently and have had no issues until now. The service and quality of this establishment has really gone down since its opening. I felt the staff was just trying to shut down my legitimate concerns and disappointment. Customer focus has diminished. The coffee was cold, waffle mix was watered down, fire pit was off. The renovations in progress were not announced. I cannot guarantee that I will return here.
Glad to be home!
Joeann
Joeann,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Steven
Steven,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 25 日
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Johana
Johana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Very nice and clean. Theres some remodeling in progress on the ground floor but did not afftect our stay at all. I appreciated the shuttle service to the airport to drop off some of our group, and I understand they offer airport parking to non-guests but i did think it was odd to charge hotel guests for overnight parking ($15).
Angela
Angela,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Scott at the front desk was awesome! He was very friendly and happy to assist. The ladies on the night crew, not so much.
Nicole
Nicole,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Dana
Dana,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Karla
Karla,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Family Wedding Weekend
This is the second time we have stayed at this hotel; LOVE that the location offers a complimentary shuttle to the Long Beach airport! We dropped off our rental car & was able to get a ride back to the hotel easily plus the next morning both our kids & my husband & I were able to catch the shuttle for ease in getting to the airport (saving $ by turning in rental car early, no hotel parking fee & catching the hotel shuttle to the airport!)
The only suggestion I have is somewhere you really need to emphasize to the guests that the hotel shuttle ONLY offers rides to the Long Beach airport not LAX (there were 4 passengers riding with us that seemed to think that our shuttle offered LAX delivery)
Paula K
Paula K,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
I called for a shuttle pick up at the airport and the operator told me that the next shuttle will arrive in an hour. What kind of customer service is that when the shuttle service runs every 30 min