A Complete Disappointment – Altitude Upgrade Is a Scam!
We traveled with 17 family members and paid an extra $3,000 for the Altitude upgrade at Krystal Grand Nuevo Vallarta. We were promised beachfront rooms, premium alcohol, and VIP treatment — all lies. Our “beachfront” room was pool view with a distant glimpse of the ocean. Other family members who didn’t upgrade but booked through Expedia got the same rooms.
VIP check-in was in a basement with no welcome drink and food that looked like it had been sitting out all day. Our room was outdated: stained furniture, a leaking sink, broken toilet seat, bad smell, barely any hot water, and a fridge with just 3 beers, 3 pops, and 2 waters. Only one robe and a broken espresso machine. Worst of all, the room constantly smelt like septic — it was disgusting.
Noise from the nightclub above made it impossible for my kids to sleep. When I asked for help, I was threatened with jail by a manager and told I was “jealous” of my family’s rooms. Staff were rude, the resort was dirty, the drinks reused unwashed plastic cups, and food was salty and gross. The only real benefit of the Altitude upgrade was first to reserve the restaurants.
The best part of this trip was being with our family — the resort was a disaster. Save yourself the stress and don’t book here.