可以免费取消我在Krystal大师新万丽 – 全包的预订并获得全额退款吗？

是的，Krystal大师新万丽 – 全包在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

Krystal大师新万丽 – 全包有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。住客可以在 08:00 至 20:00 期间使用游泳池。

Krystal大师新万丽 – 全包是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

何时可在Krystal大师新万丽 – 全包办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。

Krystal大师新万丽 – 全包是否有内部娱乐场？

不，该住宿不设赌场，但Winclub赌场铂金 (15-min drive)和瓦拉塔赌场 (16-min drive)都在附近。

在Krystal大师新万丽 – 全包及其附近有什么游览观光项目？

现场活动包括射箭和免费自行车，您可以畅享其中。现场娱乐活动包括健身课程和瑜伽。您可尽情享受 SPA 水疗，还有 3 个室外游泳池供您游泳。Krystal大师新万丽 – 全包也拥有5 间酒吧和健身中心，以及游乐厅/游戏室和花园。

Krystal大师新万丽 – 全包店内或附近是否有餐厅？

是的，有 4 家店内餐厅，提供墨西哥菜。

Krystal大师新万丽 – 全包周边区域环境如何？

从Krystal大师新万丽 – 全包仅需3 分钟步行可至班德拉斯湾。

新巴利亚塔Krystal大师新万丽 – 全包住宿优惠| Hotels.com 好订网

Q: Krystal大师新万丽 – 全包是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

8/10 很好

2025 年 10 月 21 日

Aquí si te podrás relajar

En general fue una buena experiencia la atención del personal fue de primera calidad. Quizá lo único mejorable es la limpieza en el área de la alberca ya que el viento tiró la bebida de un huésped al lado mío y la mancha perduró durante toda mi estancia, y atraía a las moscas. Los alimentos muy bien y variados en el bufete. De los restaurantes de especialidad podrían mejorar un poco su logística y tiempos entre cada platillo, sobretodo en el de comida asiática; Es el único restaurante (y lugar en el hotel) en el que tuvimos que lidiar con una mesera malhumorada. La división entre el área de adultos y la de familia lo tienen muy bien organizado. La atención de Expidia es excelente, siempre atentos y pendientes para que tuviéramos una gran experiencia. Gracias y felicidades.

Jorge Antonio，4 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 10 月 20 日

En general buen servicio, aunque en ciertos momentos los meseros se veían rebasados por el número de comensales.

OCTAVIO，4 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 16 日

Concierge team was great! Bike ride adventure was fun! Great exercise

Rosa Maria，2 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 9 月 28 日

Regular

Del Spa no puedo opinar, la vista al mar es buena si llegas al área de playa

Socorro，3 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 25 日

Juan Pablo，1 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 25 日

Todo el presonal es muy amable. Las habitaciones son muy pequeñas pero en general estan limpias y en buen estado. La comida es buena para el tipo de hotel que es, no es gourmet ni nada pero es buena.

Carlos，3 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 24 日

Tiene un excelente servicio y un buen ambiente

Carlos Alberto，3 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 18 日

José Raúl，3 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 3 日

Food was the best

The food was fantastic. Disappointed that they only had one restaurant open all week until our last day! Need upgraded lounge chairs for the adult only pool very weathered. Housekeeping staff amazing, very clean. Little to no entertainment which was disappointing, what they had was geared more towards children.

Kellie，6 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 1 日

CARLOS M，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 2 日

I stayed 7 nights,The food in a la carte was always very good, we couldn't try the mexican restaurant because they closed it for the last 4 nights that we stayed there. Buffet was also good, they rotate menus and the quesadillas at breskast time are something you MUST try!! Drinks were good too and they were always willing to prepare upon request even if they didnt know how to prepare it... my dad would get a spresso from.the cafeteria and had the bartender prepare him a carajillo drink, for example. Staff were friendly and housekeeper was very nice too! Expedia advertises the hotel has yoga but I was told there were not doing yoga due to lack of people wanting to do it but if I wanted to do yoga they could have a class for me, and so they did!! My 8 yrs old son loved the kids club and the stuff was very caring! Overall was a good experience,. I do have some observations. There are no water sports like kayaking, paddle boarding or body surfing and that's something people going to the beach may be looking for. There are SMOKING AREAS but one of them is just right NEXT to the KID'S CLUB!! for kids health it should be moved, maybe by the beach/adults pool area would be a good locating. Rooms need to be updated and would be nice if there was a microwave in the room since either you have dinner early in order to be able to see the show or after the show. In our case we had to make reservations at 6:30 and by 11 that the buffet was closed my husband and my kids were hungry

alexandra，7 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 8 月 1 日

At first the guest staff was very nice but towards

Maria，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 1 日

Carlos j，4 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 31 日

Overall, we had a great experience. The food was delicious and authentic as was the entertainment. The hotel is dated and needs updates. The beach was incredible. My kids loved the spa and I spoiled them with a service, treated myself too. I would stay here again in the future.

Lourdes，5 晚家庭旅行

Travelocity真实住客点评

4/10 尚可

2025 年 7 月 31 日

Wi-Fi never worked. Our door card didn’t work the first 2 days which was such an inconvenience because we were in the 8th floor so we had to keep going downstairs. The QR code wasn’t working and when it did work it was impossible to make a reservation at the restaurants. The tour desk personnel-Patricia lied to my husband about getting a tour for a cheaper price if he signed up for a conference. The conference was a TIME SHARE conference. Not once did she mention TIME SHARE when she offered the tour. Me and her basically went back and forth about it for a while she told me we were obligated to go. When we showed up I told the other Time Share representative that Patricia obligated us to attend it at that point she told me we were free to go. Another thing that was bothersome was that the phone in our room was not working. We tried on & off for an hour to get room service and the phone sounded disconnected. Finally, if you want to get a good spot by the pool you have to go downstairs and put an item on the chair by 7 AM or else you won’t have a chair to sit on. I was extremely disappointed on this property and management.

Naidu，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 30 日

There I no place to site see are if the area. You got to take a bus to go to the malecón. And to see the colonial town. Other than that. Place is great.

Jorge，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 30 日

nice place an good service the staff extremely friendly !

Manuel，4 晚行程

Expedia真实住客点评

6/10 好

2025 年 7 月 29 日

I liked this property for Nuevo. The beach was close to the property which we liked. The adult infinity pool was great. Things of concern was the pool bar cleanliness. The washing station was questionable as the bartenders were washing the cups with a sponge by hand and I never saw any soapy water or disinfectant type dips. It was a sketchy set-up on our opinion. The buffet is customary for mexico all inclusives. The restaurants were good

Tonya Rae，5 晚行程

Expedia真实住客点评

6/10 好

2025 年 7 月 28 日

We were greeted by genuinely nice hosts but every building we were in it seemed like the AC’s were not working or on very low. I understand we were there in peak of summer, but every building lobby, restaurants/buffet were just as hot if not more than outside. Our rooms were not serviced (except for the beds being made). We were there 4 days/3nights. Only one day out of 4 we got clean towels. We had to ask for toilet paper hand soap and body wash. (That’s when the brought the clean towels). There were 4 drinks in the fridge when we were told there would be 10 daily (due to the package we paid for). I don’t think I should have to be asking for them, they know how to service each room and if they don’t they should. We ended up getting our own bottles of water and putting them in our fridge. Our coffee was never replenished, our cups were never picked up and new ones brought in. After paying for an exclusive package I felt we received the bare minimum. Would I stay at this hotel again, most likely not. I’ve stayed at La Estancia and never had an issue there. We decided to give this place a try, sorry, but for the same amount of money or just a little more I rather go somewhere else. This place is really not worth it. Most of the pool and some restaurant staff were genuinely very kind and helpful that was the best part of our stay.

Raul，3 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 7 月 27 日

No vuelvo a comprar nada con expedía resulta que yo pagué mi estancia con mis hijos unos de 15 y una de 12 yegando al hotel resulta que expedía no iso el pago me cobraron al rededor de $1500 dólares más expedía acaba de perder una clienta eso no se ace yo les avía pagado por mi familia y ellos mandaron el pago como si yo yevara niños menores de 3 años tengan cuidado por que no soy la única persona que me pasa esto 😡😡😡😡😡😡😡😡

Rolando，7 晚行程

Expedia真实住客点评

2/10 很差

2025 年 7 月 26 日

To Whom It May Concern, I am writing to express my extreme disappointment with my recent stay at the Krystal Grand Resort in Puerto Vallarta from July 23 to July 26. What was meant to be a relaxing birthday vacation turned into a series of unacceptable inconveniences and poor service that completely ruined my experience. Upon arrival, the first room had bugs, and the phone did not work, preventing us from easily contacting the front desk for assistance. We were moved to a second room, only to discover that the air conditioning did not work, and the shower was non-functional. When we informed the staff, we were told to wait 40 minutes for a third room or to shower in a dirty room—both options were unacceptable, especially as we had dinner reservations at 9:00 PM that we ultimately missed due to the delays and inconvenience. A manager apologized and attempted to make amends by offering to: Send a complimentary bottle of wine Move our dinner reservation to 10:00 PM However, when we arrived at the restaurant, we were informed they close at 10:00 PM, so no dinner was available. This was not only frustrating—it was deeply upsetting, as this night was meant to celebrate my birthday. After walking back to the front desk yet again and requesting further help, we were met with an unaccommodating attitude. We were left with only one dining option: room service. We had not eaten since lunch, and after waiting over an hour, we were told the food had been mistakenly deliv

Christopher，3 晚浪漫旅行

Expedia真实住客点评

4/10 尚可

2025 年 7 月 26 日

We felt unwelcome. Bathroom door old and shower moldy. There was no bar fridge, AC not working, no hair conditioner. No hand towels We have reservations for December 2025. I want to cancel after this bad experience

Enriqueta，3 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 7 月 25 日

Air conditioner never cooled after calling someone to fix it. Phone didn't work last 3 days asked continuously for someone to fix it but never did

Brian，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 25 日

Bertha，5 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 25 日

Comida excelente. Atención excelente. Cuidado en jardines, albercas y playa excelentes Puntos a mejorar: En general al hotel le urge una remodelación en habitaciones, muebles (tv y secadora no servían), camastros, etc.

Gabriel Antonio，2 晚家庭旅行

Hotels.com真实住客点评

Krystal大师新万丽 – 全包

Krystal Grand Nuevo Vallarta – All Inclusive

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