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Krystal Grand Cancun All Inclusive

4.0 star property
Beachfront hotel with spa, near Gaviota Azul Beach

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Located near La Isla Shopping Mall, Krystal Grand Cancun All Inclusive is a haven for sun-seekers. Soak up the sun on white sand beaches, unwind with aromatherapy at Krystal Spa, or enjoy a refreshing cocktail at one of the three poolside bars. With in-room WiFi and helpful staff nearby to assist with tour arrangements or concierge services.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach club on site
  • Beach towels
  • Children's pool

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
The current price is CNY1,813
CNY2,227 total
includes taxes & fees
Jul 16 - Jul 17

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a TV, a desk, and a chair.

Standard Room, 2 Double Beds, City View

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk with chairs, a TV, and a balcony with a view.

Standard Room, 1 King Bed, City View

  • Sleeps 2
  • Free WiFi

View all photos for Superior King Room With Ocean View

A hotel room with a bed, a nightstand with a phone, a chair, a window with a view, and a wall-mounted lamp.

Superior King Room With Ocean View

  • Sleeps 2
  • Free WiFi

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Down comforters, in-room safe, desk, laptop workspace

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | Down comforters, in-room safe, desk, laptop workspace

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Down comforters, in-room safe, desk, laptop workspace

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(4 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Down comforters, in-room safe, desk, laptop workspace

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Altitude Suite King, Boulevard View

Down comforters, in-room safe, desk, laptop workspace

Altitude Suite King, Boulevard View

  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Suite King, Ocean Front

Down comforters, in-room safe, desk, laptop workspace

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)
  • Sea view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds, Ocean View

7.0 out of 10
Good
(45 reviews)
  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

Down comforters, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(29 reviews)
  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(25 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Room, 1 King Bed, Sea View

Down comforters, in-room safe, desk, laptop workspace

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Down comforters, in-room safe, desk, laptop workspace

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 132 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Standard Room, 2 Double Beds, Partial Ocean View | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Down comforters, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Down comforters, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.8 out of 10, Good, 1,372 reviews
The price is CNY1,422
CNY1,753 total
includes taxes & fees
Jul 11 - Jul 12
Krystal Cancun All Inclusive
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About the neighborhood

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive
  • Tulum Intl. Airport (TQO) - 156 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Mediterraneo - ‬3 min walk

About this property

Krystal Grand Cancun All Inclusive

  • At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll be just steps from Gaviota Azul Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, aromatherapy, and mani/pedis. Restaurante O (Buffet), one of 7 restaurants, serves breakfast and lunch. Other highlights include 5 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff and beach location.

All inclusive details

  • All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All land activities and use of recreational facilities and equipment are included.

Land activities

    • Fitness facilities
    • Kids club

Entertainment

    • Onsite entertainment and activities
    • Theme parties

At a glance

DONE

Hotel size

    • 403 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured onsite self parking
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 7 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (late night)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach club (surcharge)
  • Pool table
  • Jet skiing nearby
  • Snorkeling nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Front entrance ramp
  • Grab bar near toilet

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Beach House Spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Restaurante O (Buffet) - This family restaurant serves breakfast and lunch. A children's menu is available.
Le Délice -Altitude Guest - This restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Risotto - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.95 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Access to the Infinite pool is available only for guests staying at the Altitude Tower

Frequently asked questions

Does Krystal Grand Cancun All Inclusive offer free cancellation for a full refund?

Yes, Krystal Grand Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Grand Cancun All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Krystal Grand Cancun All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Grand Cancun All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (14-min drive) and Dubai Palace Casino (15-min drive) are both nearby.

What is there to do at Krystal Grand Cancun All Inclusive and nearby?

Have fun with nearby activities like jet skiing, snorkeling, and windsurfing. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Grand Cancun All Inclusive also has 5 bars, a fitness center, and spa services, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Krystal Grand Cancun All Inclusive?

Yes, there are 7 onsite restaurants, featuring French cuisine.

Does Krystal Grand Cancun All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Krystal Grand Cancun All Inclusive like?

Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach and 7 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Reviews

Krystal Grand Cancun All Inclusive Reviews

7.2

Good

7.8

Cleanliness

7.4

Amenities

7.8

Staff & service

7.0

Property conditions & facilities

Popular mentions

Room
Service staff
Beach
Food
Location
Restaurant
View
Air conditioning
Drinks
Breakfast

Reviews

Verified

8/10 Very good

Yes it was great spot amazing
Gilbert, 4-night trip
Verified

10/10 Exceptional

Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!
Raheem, 3-night trip
Verified

8/10 Very good

The staff were great!
Daeshailah, 4-night trip
Verified

8/10 Very good

The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous.
MOISES, 7-night trip
Verified

8/10 Very good

Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time
Moh D, 6-night trip
Verified

10/10 Exceptional

Seating around the pools were limited but very comfortable. We didnt use the swim up bar but it always seemed well used. If there wasnt enough seating around the pools there was plenty of seating at the beach. We would definitely liked for the ice cream to have been available earlier and later.
William, 7-night trip
Verified

8/10 Very good

The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average
Kim, 5-night trip
Verified

8/10 Very good

Ocean view is top notch.
Randall, 4-night trip
Verified

8/10 Very good

This was a great place to stay the staff is very nice
James Brown, 3-night trip
Verified

8/10 Very good

Clean room and amenities are good The food can get better
Ximena, 3-night trip
Verified

10/10 Exceptional

Beach front. Loved the pool form party.
NICOLE, 4-night trip
Verified

8/10 Very good

Great experience in the cleaning and comfortable stay, just noted the restaurants are always busy, lined up everywhere. Understand it’s a holiday may be busier than usual.
Zhijian, 5-night trip
Verified

10/10 Exceptional

Great location, amazing staff
katherin, 4-night trip
Verified

10/10 Exceptional

beach view , good weather
Meliah, 4-night trip
Verified

8/10 Very good

Excellent beach view from balcony and really clean beach. Friendly staff and clean rooms. At times air conditioning did not make room cool enough. Food offered in Buffet could be better, but still okay.
Prasanth, 3-night trip
Verified

10/10 Exceptional

Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.
Ignacio, 4-night trip
Verified

6/10 Good

Room was clean and ac kind of worked. Room wasn't hot but also couldn't really get cool. 72 degrees is the coldest you can set the ac and it never turns off. The elevators are a nightmare. They are extremely hot and slow. Only 3 elevators running for the entire resort. There is nowhere to get a bottle of water before 11 am for some reason so be prepared. Buffet was pretty good with some changes each day. The steakhouse was mediocre at best. The service was terrible there and very slow. Food was OK and no actual steak to order which made no sense. The risotto resturant on the other hand was great. They have a filet there that is great. The hibachi was also excellent. One of the main thing that also made these two restaurants great was our waiter ceaser. Ceaser was amazing and remembered me and my wifes name anytime he seen us even when not waiting on us. Making it a truly personal experience. The pool was lively with somthing going on regularly. The pool bar tender was also good every day working hard. The runner around the pool was also great. The bad.... the resort itself is hot. They pick and chose what restaurants to open each day making wait times long sometimes. Entertainment is just not there outside the pool this time. Which was not the case when I was there in December. Overall the property is OK for the price. The staff are great. The location is great. Will stay again
Brandon, 7-night trip
Verified

8/10 Very good

I spent time at Crystal Grande. I enjoyed the amenities and great customer service. The main building is an old building so it needs a major spruce up. Overall it was a good experience with a GREAT view.
Myrna, 3-night trip
Verified

10/10 Exceptional

My 4th stay and its a great hotel

Great beach, good food. Nice ocean view room. Room had a connect door but we were able to change room. Loved the heated pools.
4-night trip
Verified

10/10 Exceptional

The hotel and staff was great. The AC was not the best
Toshia, 3-night trip
Verified

8/10 Very good

The best thing was the beach and stopping store walking distance.
Evelin, 5-night trip
Verified

8/10 Very good

The room was very comfortable and roomy. Although we wanted the dinner buffet on Sunday it was closed early which was unknown, but everything else was great !
Shekira, 4-night trip
Verified

10/10 Exceptional

Wonderful resort, many restaurant options.Just make sure you make reservations ahead, so you don't miss out. The beach location is superb.
Gildardo, 3-night trip
Verified

10/10 Exceptional

The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
Yang, 2-night trip
Verified

10/10 Exceptional

Excellent service, delicious food and amazing beach! Would return for the experience!
Santiago, 4-night trip