I booked a King Suite and was given a Double Queen room instead. I went back down to the desk to let them know that this isn’t the room that I booked and I was told that since I booked through a third party I was only “guaranteed a room”. I spoke with two agents from Hotels.com and was told there was nothing that they could do on their end. It was frustrating paying for something that I didn’t receive. The lady at the desk didn’t even tell me that the room I booked was unavailable when she took payment.
Charla
Charla,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 15 日
Brian
Brian,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 12 日
It wasnt the staff or rather the lack of staff. I have never seen a place of business not have at least one supervisor with a worker. It took 45 minutes to get checked in and to get a room and not because of the one staff member on duty but the fact that a fight almost broke out in front of us, people were given wrong room keys and the system was down. The one staff member was very polite and professional and did his very best so I do not blame him, I blame the carelessness of the management or lack thereof, to leave one sole employee to run the whole hotel at night. We will not be returning to this hotel in the future.
Anthony
Anthony,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 10 日
The guy working the counter sent one of my guys with us to his room and when he got to the room he was told was his a nake gentleman came out of the room cursing saying that this was the second time in the same evening that someone was assigned to his room and came in on him and he then threatened us. There were also 7... yes 7 vehicles broken into that night with extensive damage and theft to each. Will absolutely NEVER stay here again. The hotel was definitely nice with terrible surriundings, security, and employees.
been assigned to his room and threatened us. The
David
David,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 8 日
The room was spotless. Very nice stay
Roy
Roy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 12 日
We really enjoyed it. The only thing I was disappointed in was there was no chair to sit in. And the sheets didn’t really fit the bed, but the bed was very comfortable. People at the front desk were exceptionally nice.
Donna
Donna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 9 日
Nice room slept well
John
John,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 1 日
Clean room and very nice staff
Kristi
Kristi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 26 日
Clean room! Clean facility. Front desk and everyone else working were very nice and hospitable. Will definitely stay again if in the area.
Uriel
Uriel,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Loved the service and courtesy from all the staff
Salvador
Salvador,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 9 月 22 日
Pre honeymoon
My husband and I had a wonderful experience! The bathroom was absolutely stunning, and the bed was very cozy! The reason I gave 4 stars is for personal reasons. My husband checks every hotel or motel room we stay in to ensure there are no cameras or devices, because unfortunately, you never truly know what to expect these days. I didn’t particularly like how the front desk manager handled the situation when my husband accidentally triggered the fire alarm. I feel like she could have managed that much more professionally. Aside from that, our stay was absolutely fantastic!
Kamille
Kamille,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 19 日
The room, although clean, did not have hand soap at the sink and also sufficient coffee cups and coffee.
Also the landline phone was not working. I tried call the front desk multiple times on my cell phone and there was no response.
Sonny
Sonny,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Hershella
Hershella,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Very friendly and quiet
Gerald
Gerald,13 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Lovely Stay!
Hershella
Hershella,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Desirre
Desirre,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 30 日
Do not book here!
We had a very early morning arrival due to a flight delay. We were put into the wrong room, which was fine, but later that morning as we had the “do not disturb” sign on the door, the guy at the front desk (who worked a later shift) tried to enter our room without knocking as there was confusion with the staff that the room was occupied. He called the room a few minutes later and I asked him if it’s policy to just open a room with the DND sign on the door. He said he knocked - not true - and apologized rudely and frankly just didn’t care. This hotel is not worth staying at.. do yourself a favor and book elsewhere.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 28 日
Good
Norvis Jacquetta Keelan Keeambre
Norvis Jacquetta Keelan Keeambre,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 26 日
Shower stains
The overall stay was nice. My only complaint is in regards to the condition of the shower. It had numerous mystery stains in various shades of brown. I hope that at some point the shower is either replaced or refinished.
Jeanetta
Jeanetta,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Samantha
Samantha,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 21 日
TIMOTHY
TIMOTHY,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 8 月 20 日
Great service but…
Customer service was absolutely amazing. Room was nice. However we did encounter bugs. (Cockroach) I went down to the front desk and reported it. Asked for cleaning spray which they did provide but that was it. I hate bugs and panic. My husband killed it and cleaned.