Overall the stay was nice, the only problem we had was the shower water. When you turn on the shower water for the first 3-5 mins it had a werid smell. it's almost like those hot spring sulfur smell. As you let the water runs for a few mins, the smell gradually go away.
Huayi
Huayi,4 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2017 年 8 月 2 日
服務親切
Pei Chung
Pei Chung,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2017 年 6 月 5 日
Nice staff and Good food
Stable and strong wifi in the building and around hotel. Staff are helpful and nice. Reasonable airport shuttle service. Although with private beach, but the sand are very very rough with shell and rubbish, painful when bare foot walk around.
Shower sprinkle are splash.
真实旅客
2 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2013 年 3 月 4 日
surfing place
very good location but too expensive
stan
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Pas top
Gros soucis dans la piscine de notre villa invester de Sencue!!!! 3 jours impussible d aller se baigner nous avons quitter l hotel
Mehdi
Mehdi,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Amazing Resort which such lovely staff
Absolutely amazing stay at the resort!
Would highly recommend for families, staff can’t do enough to ensure you have a lovely time. They always go above and beyond. Also so accommodating with young kids and are so helpful. They also helped organise so many trips for us. Roby front of house, Richmand, Khalil, Aziz all so lovely and genuinely kind hearted people!
Rana
Rana,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
We would highly recommend staying here. It was nice to be a little out of town. It was super peaceful being able to watch the sunset on the beach every night. Staff was great.
Ranee
Ranee,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Stephen
Stephen,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 26 日
The area was quite and peaceful, rooms were well maintained and spacious however found lack in cleanliness when it came to mosquito and insects in the common pool and private pool.
Spotted a number of lizards at the lobby and dining restaurant, really unexpected at a 4 star resort.
A few fused lights and broken tile in Private pool.
Had found ants in the sugar pouches provided in room to make tea.
Abhinandan
Abhinandan,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 5 日
I loved the make your own donuts
Anthony
Anthony,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 3 日
JUNJI
JUNJI,7 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 31 日
Not to recommend
Checkin without explanation of the facilities. Poor breakfast food quality. Housekeeping not properly organized. Asked for preparing the day bed during checkin, in evening still not done. We checked in with 2 adults and 2 kids. Found 2 shower towels in the room only. Kids of other guests using the pool in normal clothes and washed off their make up from kids club face painting in the pool, needed to remind the pool staff the proper pool rules. Second day our room was not made up, asked reception to make up, 3 hours later still not made up.
We used this hotel on our way back from north lombok 2 days prior our return flight. At the end we used the Pullman facilities and restaurant next door instead as we felt of much better quality and service.
Michael
Michael,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 19 日
Nice rooms and great service. The property is quite far out of town so you need to take a car at IDR50k each way to get into Kuta.
The main down side was the pool layout, you could not have any sunbeds by the pool as pool was raised up on all sides. Bit of a strange design which made it hard to just relax by the pool which was a shame.
Catherine
Catherine,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 1 日
I really enjoyed my stay at the Novotel! We were hesitating between a resort and staying right in Kuta, but I am glad we chose the resort. It gave us a nice and quiet place to hang out that was a needed contrast to the hustle and bustle of the city. The staff were very helpful and nice! Huge shout out to: Leha, Erna, Ong, Sam (who gave the market tour), Rich man, and Ariana! I miss you guys!
I would highly recommend!
Claudia
Claudia,4 晚结伴旅行
Expedia真实住客点评
6/10 好
2024 年 10 月 15 日
Not a lot to do in the area. Service was ok but English was lacking for many of the staff. Menu on restaurant different from the one on site. Food was ok but not great
Janice
Janice,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 9 日
Ivar
Ivar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 24 日
AKIRA
AKIRA,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 20 日
4/5 great hotel. Missing a few things
Everything about this hotel is amazing. Just a few amenities were missing such as slippers, toothbrush, shower cap.
Giorgio
Giorgio,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 17 日
Located on a private beach--all the privacy & serenity in the world. U can literally sleep under the stars in the beach hut, lounge chair, on the sand. It's a most amazing stretch of beach facing the open sea. Will return one day
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 6 日
Beautiful ethnic design and innovative layout of the rooms and private and semi private villas with individual pools. Great for families.
Staff were helpful and very friendly. Food was good, delicious breakfast buffet.
Above ground pool was beautiful and had a lovely view but not great for swimming, only accessible by steps.
Beach was beautiful but annoying to be constantly approached by street sellers.
We walked to the nearby hill with stunning views of both the ocean and the Madalika racetrack. Very annoying
listening to the sounds from the race track.
Hills and beach beside the racetrack was shockingly littered with plastics and general garbage.
Martha
Martha,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 1 日
Mina
Mina,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 18 日
Empfehlenswertes Hotel
Das Novotel Lombok ist ein sehr familienfreundliches Hotel. Wir wohnten in einer Deluxe-Villa mit Shared Pool. Diese Zimmerwahl war einfach fantastisch. Das Zimmer und das Bad waren sehr groß. Wir hatten eine möblierte Terrasse und zwei Sonnenliegen am Pool, den wir uns mit weiteren fünf Villen teilten. Oft waren wir jedoch allein am und im Pool. Das gesamte Resort ist überaus gut gepflegt mit vielen kleinen Details. Das Personal war immer freundlich und zuvorkommend. Der Hotelstrand ist sauber. Bei Ebbe kann man im Watt weite Spaziergänge unternehmen.
Für uns wichtig ist es, an dieser Stelle den Pertamina Mandalika International Circuit - eine Autorennbahn - zu erwähnen. Diese befindet sich nicht weit vom Hotel und somit sind die Geräusche jeden Tag zu hören (auch im Spa bei einer Massage). Vielleicht stört es die meisten Gäste nicht. Doch da wir privat sehr ruhig leben, haben wir dies als störend empfunden.