Great location and beautiful view in front of the pier. Bathroom was the best thing in the room, can tell that it has been renovated. Much room for improvement on housekeeping and the rest of the room, such as windows and cleaniness of appliances like hairdryer and kettle. Fair deal in terms of what we paid. At the same time, I can understand the mixed reviews.
真实旅客
2 晚家庭旅行
10/10
It was good
RUIYANG
2 晚行程
8/10
A grand seaside hotel with efficient service, popular bar and restaurant. Though facilities may be old e.g the lifts, yet they are well maintained. Entrance hall and lounge galleries are huge, relaxing, and comfortable.
真实旅客
3 晚行程
4/10
Food was average to poor and timing of food was restrictive. Beer and cola was flat, poor choice of other drinks. The whole place was shabby and unloved, what used to be a grand building was stripped of any character and hardly even maintained.
A very expensive downmarket hotel. Shame
Sally
2 晚行程
8/10
It was a great location to stay for the trips we had planned. The room was great! We had a superior sea view. The breakfast was good but the hotel exterior is rundown and needs some love and attention. We couldn’t park at the hotel so used the NCP nearby, which was great as it was so hot and car covered..
Mark
2 晚行程
10/10
The hotel is very central facing the sea. The staff were friendly and the bar a bonus for a drink or food. The room was a good spec with modern bathroom, excellent wifi, tea & coffee and tv. I’ll stay there again.
Robin
1 晚行程
6/10
Ok hotel, room was quite noisey due to building works outside and also the room being above the kitchen.
真实旅客
2 晚行程
8/10
Federico
3 晚行程
8/10
Kerrin
1 晚行程
8/10
We had several problems no shower gel there were used towels in the bathroom the window would not open
Anne
2 晚行程
6/10
Hotel was rather tired but it was clean
Lynne
1 晚行程
6/10
The room was ok, spacious with a good view but the carpet was very stained and grubby looking. Food was good with great choice.
There was a nail sticking out of the divan base and my husband cut his leg in two different places on it. Reception apologised but weren't concerned. Couldn't changed base so Maintenance removed nail. Wouldn't stay there again.
Agnes
4 晚行程
10/10
The hotel was superb and all the staff were friendly and very helpful. From the reception staff to the restaurant staff and bar staff and also the cleaning staff everyone was friendly and so helpful. I absolutely loved the hotel and will definitely go there again.
David
3 晚家庭旅行
10/10
Perfect as usual
Marco
1 晚家庭旅行
4/10
Old building in need of decoration. The room itself was clean and the bed comfortable. But every time someone walked along the corridor it sounded like someone trying to get into my room. There was no hot water in the shower.
Only
Lewis
1 晚行程
10/10
Roccher
1 晚行程
8/10
The reception staff were helpful and polite making check in and check out very simple. The communal areas have had work andare clean and to a good standard
It is an old building and some TLC is needed but the room seemed quite "tored" and was in need of a freshen up to match the standard of the other areas. There was also a musty/damp smell each time i entered the room the bathroom was very dated and the enamel bath had several chips in but again it was all clean.
Breakfast was ok not a huge selection of choice but it was hot and nothing had run out. One of the waiting staff was exteemely polite and helpful despite having an obviously tough day with other customers being very rude to him overall a pleasant and comfortable stay
Georgina
1 晚行程
8/10
Friendly service and a lovely sea view from our room which was very clean with lovely bed linen and towels. I think it would be fair to say that the hotel is in need of an update - however at the price we paid it was fine and we would return.
Karen
1 晚行程
2/10
it's a very old building with a lot of noise , the room we had was very dark overlooking at the back staircase with lots of pigeons and chemicals on the roof and smell from the kitchen, the bathroom is outdated by few decades, no usb chargers. Not sure who decided to have it a room. It'd be used to store things. the check out is 10 am, the cleaner hurried us up and knocked at 9:30. there was unexpected charge for overnight car park. We saw sea view room , it looked better.the breakfast was okay. ppl were smoking right next to the entrance. Gave 3 stars for the service as the receptionists tried to help to charge the phone.
真实旅客
1 晚家庭旅行
4/10
Detta hotell är inget jag rekommenderar överhuvudtaget. Det har sett sina glansdagar. Så slitet rum. Färgen vid fönsterna rasade av när man öppnade. Allt satt skevt. Sängen var inte alls skön. Nerliggad. Dammigt. Fläckar här och var. Fläckar på sänglinne och handdukar. Hade på mig strumpor hela tiden eftersom mattan inte verkade ren. Koppar och glas på rummet orena. Servicen var bra på så sätt att vi fick checka in och ut senare. Hade önskat två kuddar extra och det tog flera timmar innnan vi fick. Frukosten undermålig. Utsikten var fin mot piren.
Jeanette
2 晚行程
4/10
victor
1 晚行程
8/10
Good size room. Helpful staff. Good situation on the seafront, right opposite pier. Town centre 1 minute walk away. Good bus service to Hastings. Good breakfast.
David
3 晚行程
6/10
The service was excellent, friendly staff so we cannot fault that. The room was clean and tidy, but the hotel itself is outdated, the room we stayed in does not look like the pictures online. The carpets are filthy throughout the hotel. The bathroom was tiny. It was ok for one night, anymore I would have asked for an upgrade (if it looked like the pics online) or gone elsewhere.