I live over an hour away but work in naperville. I was working until 10:30 p.m. and checking in right afterwards. My wife booked a room for me online. I had to be back at work at 6:00 a.m. and was very tired. I had just gotten to sleep and the fire alarm went off at 2:00 a.m. and again at 4:30 a.m., absolutely ridiculous! I got almost no sleep and will never stay at that hotel again. The hotel manager said the first 2:00 a.m. fire alarm was from a microwave that caught on fire. He said the 4:30 a.m. fire alarm was from someone taking a shower and open the door, which I have a very hard time believing. The place was not clean and it was not comfortable. I have requested a refund for this horrible stay.
Marjorie
Marjorie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Leroy
Leroy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Jaseen
Jaseen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Derek
Derek,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 7 日
Refund
Nasty bed sheets
I fell walking into the building due to no salt put down told the lady at the front desk she told me its salt for us to put down
Tanisha
Tanisha,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Reginald
Reginald,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 4 日
Not worth the money
Shower barely worked. The front desk staff wasn’t friendly. The cleaning lady was very nice.
Phillip
Phillip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Abdul
Abdul,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 27 日
Needs snack vending machines
Bianca
Bianca,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 24 日
Phillip
Phillip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
?????
?????,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Coffee maker inside burnt out, but since room was just a few feet from the breakfast bar, I just went there and had a cup or two various times. Slightly better vacuuming and more detail on cleaning everything in between the bathroom tiles recommended for the next guest. for my use, though, it was fine. Excellent service and interface with all staff. Thank you.
Kathleen
Kathleen,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 13 日
Carrie
Carrie,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 12 日
Christina
Christina,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 9 日
Shana
Shana,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 5 日
Probably not again
Hotel needs an overhaul. We have stayed here before and the first floor was quite nice. We were on the third floor this time. Rugs were dirty. Elevator was dirty. Pool is never in service. Breakfast was a joke. Cereal or a mini bagel. Coffee machine makes disgusting coffee. Have stayed before but this time was likely the last time.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 3 日
I am not one for writing bad reviews but this stay needed one to be written. I was double charged for this room on the second day I was there. Still fighting this double charge now. The hotel deleted my reservation by mistake locking me out of my room. The fire alarms went off multiple nights while I was there. I found a dirty pillow in my room on the first night. When I asked housekeeping for a new one they pretended to acknowledge me, took the dirty pillow I found and never brought me a new one. Arguably one of the roughest stays I have had anywhere.